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ROI Supervisor  

Full-Time/Part-Time Full-Time  
Location Bayfront Health - St. Petersburg ROI  
Zip Code 33701  
Schedule Monday - Friday, 8:00am - 5:00pm  
Pay Rate based on experience  

Medical Records / ROI Area Supervisor

Job Description

STAT Informatic Solutions is a leader in outsource ROI and Imaging services with over 70 contracted facilities nationwide. We specialize in Release of Information and Imaging documents created from ancillary and disparate systems to various Enterprise Content Management (ECM) solutions.

Description: Under the direction of the Processing Center Operations Manager/Regional Managers and Director of Operations, and the general instruction of the Facility Contacts at assigned facilities, the Release of Information Supervisor is responsible for providing direct supervision to the Release of Information Specialist team. The Release of Information Supervisor may also assist in training and providing coverage at various sites depending on the facilities' statuses and needs. In addition, Supervisor's may be expected to attend training sessions, seminars and meetings as needed.


  • Maintains a high level of professionalism and good rapport with clients
  • Maintains productivity, quality and assures customer service standards
  • Participates within all aspects of Customer Service. Monitors and maintains the highest standards of Customer Service executed by the STAT ROI Specialists
  • Informs the Operations or Regional Manager, of all issues, complaints, incidents, etc. immediately
  • Performs work at assigned site(s) or CPC in accordance with the facility specific procedures and STAT policies and procedures
  • Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence
  • Answers and conducts business on the telephone routinely while maintaining excellent customer service skills

Authorizing Process:

  • Reviews Release of Information requests for validity according to applicable state or federal statutes
  • Returns inappropriate authorizations, and requests to the requester
  • Reviews the requests to determine which records are being requested
  • Looks up medical record numbers, fills out guides and pulls medical records, if so directed

Copying Process:

  • Scans the medical record and chooses the appropriate information to be photocopied, if so directed
  • Copies the appropriate pages for the requested records, if so directed
  • Re-assembles the charts (files) for re-filing
  • Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure
  • Documents the release of information in the patient medical record or other means determined by the facility

Invoicing Process:

  • Calculates the amount to be billed to the requester and prepares the invoice, if so directed
  • Certifies the copies of medical records when requested, if so directed
  • Prepares copies for mailing, by weighing and affixing postage or by processing the mail through the facility Mail Room, if so directed
  • Attends mandatory employee in-service meetings and/or training sessions, if so directed
  • Reports to work as scheduled and complies with Attendance Policy
  • Travel to assigned STAT Release of Information sites to provide training/coverage as needed. Will provide all of the required specified training/coverage at each particular site
  • Expected to frequently use the following equipment: Computers, Keyboard, Scanner, calculator, copy machine, phone (with voice mail), fax machine, and other general office equipment

Job Requirements

  • Must have Release of Information and management experience
Position Requirements

Job Requirements

  • Must have Release of Information and management experience
Exempt/Non-Exempt Exempt  
Position Area Supervisor  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
EmpID None Specified 

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