Share Email Opening Title Customer Service Specialist  Salary   Full-Time/Part-Time Full-Time   Shift Days   Location Boundless- Worthington Campus   Position Customer Service Specialist   Category Administration   Exempt/Non-Exempt Non-Exempt   Open Date 11/6/2019   Close Date 11/28/2019   Req Number ADM-19-00014   Description Would you like to help make a difference, enjoy excellent benefits, and join a fast-growing company? We might have a job for you. We are looking for dedicated Customer Service Specialist who shares our passion for helping others to join the I Am Boundless, Inc. team! Boundless is fast growing CQL- and CARF- accredited nonprofit organization with nearly 40 years of expertise. We are focused on supporting people with complex needs associated with intellectual and developmental disabilities and/or behavioral health challenges. Boundless Benefits Working for Boundless has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow. Enjoy excellent benefits such as medical, dental, vision, and life insurance, a flexible spending plan, legalshield, and 401k. Looking to develop your skills? Boundless can offer you hard to find training, flexibility, and personal and professional opportunities. What You Would Be Doing This position will work with the Manager of Customer Service and Access to ensure clients are welcomed to Boundless in an empathetic, professional, friendly, and efficient manner, all clients are treated with respect and dignity in all of their telephone and in person interactions with customer service staff and client records are maintained according to agency policy and procedures. Essential Functions: Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs. Greet clients upon arrival, check them in using an electronic records system, and obtain insurance information and any other necessary data. Provide clients with intake and new client forms as well as copies of applicable policies and legally required documents. Schedule appointments for recurring clients based on provider availability. Provide patients with support and guidance as needed. Collect and process client payments, as applicable, and follow all agency policies and procedures related to the handling of payments collected. Verify the electronic record system is kept up to date by indicating the status of appointments and by noting applicable information in client records. Verify the electronic record system is kept up to date by indicating the status of appointments and by noting applicable information in client records. Provide clients with forms and information regarding the processes related to the release or exchange of records in coordination with other applicable departments or staff. Provide excellent customer service to all internal and external customers of Boundless.   Position Requirements Qualifications Experience and Education: High School Diploma or equivalent. Must have demonstrated experience in customer service. Prior experience in healthcare office settings preferred. Interested? Great! Apply for this job and we will review your application We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://IAmBoundlessInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Administrative Coordinator Family Living Services: Parent Directed Program (PDP) in Worthington, Ohio Posted on: 4/11/2024 [Apply Now] Other Jobs Within 60 Miles Administrative Coordinator Family Living Services: Parent Directed Program (PDP) in Worthington, Ohio Posted on: 4/11/2024 [Apply Now] Licensed Practical Nurse in Columbus, Ohio Posted on: 3/29/2024 [Apply Now] Licensed Practical Nurse (LPN) in Columbus, Ohio Posted on: 4/11/2024 [Apply Now] Registered Nurse - ICF in Columbus, Ohio Posted on: 4/15/2024 [Apply Now] Case Manager in Columbus, Ohio Posted on: 3/26/2024 [Apply Now] Follow us See who works here:

 

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