Share Email Opening

Medical Assistant - 5th Floor  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Medical Assistant  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.

Representative Duties:

Providing direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic

  • Organizes and prepares patient visits including patient summary sheets, labels and huddle sheets for daily clinic
  • Prepares exam rooms for patient encounter; restocks, and cleans as necessary
  • Calls patients from the lobby into the exam room using two patient identifiers and using proper pronouns
  • Obtains chief complaint, vital signs, allergies, surveys, screenings and consent forms from patient
  • Prepares office visit note and documents vital signs in CPS
  • Assists with patient care under the direction of appropriate medical provider, RN or LPN
  • Assists with care coordination for individual patients and panels of patients under the direction of appropriate medical provider, RN or LPN via phone call, email and/or letters
  • Administers all CLIA waived lab tests and medical tests (e.g. EKG, Spirometry UA, HCG, rapid HIV, PPD administration) and procedures (e.g. ear lavage) as per protocol and medical provider order.
  • Assists with collection and transport of lab samples.
  • Demonstrates competency in mailings, sorting of mail, filing, faxing, e-faxing and other duties to support administrative office needs
  • Participates in Patient Centered Medical Home (PCMH) by reviewing patient charts for health screenings due
  • Understands and maintains standard precautions in all clinical activities, uses PPE appropriately
  • Chaperones patients as needed during physical/pelvic exams
  • Coordinates in-clinic services between client services, the lab, providers, MAs, and nurses to assist with timely and smooth patient flow
  • Demonstrates teamwork and works to build cohesive, professional relationships with all Fenway Health employees and patients
  • Performs phlebotomy if deemed competent
  • Administers vaccines if eligible by states guidelines
  • Provides clinical support for walk-in patients
  • Assists in emergencies as trained, calls for outside help or transport as directed

Effectively maintains medical supply stock, medication supply stock, equipment in working order and cleanliness of clinic

  • Maintains equipment in good working order, and notifies supervisor of broken equipment. Notifies supervisor of needed equipment or tools including suggestions for improvements in supplies
  • Removes broken equipment from service, labels it appropriately and notifies supervisor of issue with the item.
  • Cleans, organizes and stocks exam rooms , supply closets, utility rooms between patient visits as needed throughout the day
  • Disinfects exam rooms and equipment daily and after contamination exposure with appropriate cleaning agent
  • Conducts weekly inventory, restocks and rotates the stock to prevent expired stock/shortages
  • Informs person responsible for ordering supplies when stock is below PAR level
  • Identifies and disposes of expired medical stock appropriately
  • Maintains room cleaning logs
  • Checks and records daily refrigerator/freezer temperature and daily room temperature. Properly notifies supervisor if any temperature is out of range
  • Ensures CLIA waived testing controls are completed monthly or as needed according to policy and procedures. Ensures CLIA waived testing is adequately stocked

Provide phone and clerical support for general patient inquiries and outreach

  • Coordinates and provides reminders for visits, testing, and procedures
  • Clearly documents all phone calls and interactions with patients as well as attempts to contact patients in a timely manner
  • Informs and follows up with responsible provider in regards to communication with patients
  • Responds to flags and requests from members of the team in a timely fashion
  • Obtains medical record release (ROI) from patient/legal guardian as appropriate
  • May assist patients with scheduling appointments for primary care and specialty services

Effectively communicates with patients, co-workers on medical team and across departments

  • Demonstrates competency in CPS and Microsoft Outlook, and other electronic communication
  • Meets with assigned provider to review upcoming appointments (daily huddle)
  • Identifies abnormal vital signs and CLIA tests that require immediate intervention and promptly notifies a provider or supervisor.
  • Attends and participates in mandatory regularly scheduled general staff meetings as well as nursing meetings
  • Assists in training other employees in the nursing and medical support departments
  • Manages incoming and outgoing faxes via Outlook in a timely manner.
  • Adheres to the principles of patient confidentiality. Documentation with patient information is disposed of in shredding bins, ensures that protected information is held in secure areas and conversations about patients are not overheard.
  • Informs supervisor of training needs

Policy and Procedures

  • Maintains familiarity with Fenway Health policies and procedures
  • Adheres to medical department standards for attendance and professional attire
  • Adheres to all agency and departmental policies and procedures
  • Maintains a patient centered, professional work environment
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation

Age-Specific Care

  • Provides age-specific care per HR yearly competency review

Participates in quality improvement initiatives

Meets Agency Participatory Expectations

  • Suggests and participates in continuing quality improvement efforts
  • Participates in quality assessment and improvement activities as requested
  • Attends all required meetings, in-services and professional trainings
  • Attends all mandatory regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

Maintains Professional Behavior

  • Demonstrates characteristics of accountability and responsibility as evidenced by completion of daily tasks, adherence to job description, and compliance with policies and procedures
  • Complies with the HR Employee Handbook
  • Maintains patient confidentiality at all times as evidenced by discussing patient care only with staff who need the patient information. Adheres to HIPAA laws/standards at all times.
  • Maintains discretion of conversation in work areas
  • Maintains professional mannerism. Is pleasant, courteous, and considerate of patients and co-workers.
  • Demonstrates ability to prioritize demands, work with distractions, adapt to change, exercise efficient time management, and work independently
  • Demonstrates initiative by accomplishing tasks with minimal prompting.
  • Is dependable and reliable as evidenced by attendance of work schedule, trustworthiness, and performance of job functions with minimal correction of assigned tasks.
  • Follows appropriate chain of command
Number of Openings 1  
Position Requirements
  • Minimum of a High School Diploma/GED
  • Proficiency in written and spoken English.
  • Successful completion of a Medical Assistant or EMT Program
  • CMA or RMA strongly preferred
  • Ability to work as a team member
  • Demonstrates a professional appearance, demeanor, and deportment as befitting a health care professional in an ambulatory care setting.
  • Understands and is familiar basic medical terminology
  • Current CPR Certification
  • Experience working with an ethnically, culturally, racially and gender diverse staff and patients preferred
  • Ability to work harmoniously with diverse groups of individuals
Category Medical Assisting  
Number Filled 0  
Location Medical - Ansin Building  
Shift -not applicable-  
Req Number MED-19-00003  

This position is currently not accepting applications.

To search for an open position, please go to

Follow us See who works here:

Click here for technical assistance.