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191099 - Library Assistant 

Location CLP - Main  

Job Summary: Seeking a highly motivated and tech savvy individual to serve as a Library Assistant in Reference Services at Carnegie Library of Pittsburgh – Main. The Reference Library Assistant will work with the Reference and Telephone Ready Reference staff to provide superior customer service to meet the needs of library users in and outside of the library.

Responsibilities include, but are not limited to:

  • Provide a high standard of customer service at every turn, internally and externally;
  • Honor the CLP Philosophy and Standard of Service;
  • Assist customers of all ages in performing reference searches, selecting and locating materials, and providing reader’s advisory services;
  • Engage proactively and build relationships with the community via general public service work, technology instructions, library instructions, and outreach and programs;
  • Collaborate with staff and community members to achieve shared goals;
  • Coach customers on printing, scanning, copying, and online computer reservations;
  • Understand and relay information about all library services offered to customers, to inform computer interactions;
  • Create and share best practices around technical assistance.
Position Requirements
  • Bachelor’s Degree Required;
  • Excellent interpersonal and communication skills;
  • Ability to navigate and interpret CLP policies and procedures;
  • Strong computer skills, including the use of the internet and MS Office;
  • Ability to empathize with patrons and problem-solve to create solutions for patron issues;
  • Knowledge of current technological and workforce trends;
  • Ability to work as part of a team; manage assignments and responsibilities effectively in a busy urban environment;
  • The physical ability to bend, stoop, stand for long periods of time, push heavy book trucks, and lift heavy loads (25+ pounds);
  • PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check, and Mandated Reporter Training upon offer of employment.
Full-Time/Part-Time Part-Time  
Work Hours 20-25 hours per week; days, evenings and weekends required.  
Salary $17.00 per hour  
How to Apply Interested applicants should apply online by November 17, 2019.  
About the Organization Carnegie Library of Pittsburgh's mission is to engage our community in literacy and learning. The Library's vision is the people of our region will develop the literacies and connections that support individual achievement and strengthen the power of community.​

Carnegie Library of Pittsburgh contributes to the educational attainment, economic development, and cultural enrichment of the region. Through critical services such as early learning programs for children, job search assistance and computer and Internet access, the Library fosters lifelong learning and is a renowned leader among the nation's libraries. With more than 2 million visitors and 3.5 million items borrowed each year, Carnegie Library of Pittsburgh is the region's most visited asset and one of the largest public libraries in Pennsylvania. Established in 1895 by philanthropist Andrew Carnegie as a public trust to be funded by the community, the Library derives approximately 90% of its annual operating budget from public or government sources, including the Allegheny County Regional Asset District (RAD), the Commonwealth of Pennsylvania and the City of Pittsburgh.
EOE Statement Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.  

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