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Title

Customer Success Advocate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization TrueLearn is a leading software education company specializing in the preparation of physicians and healthcare professionals for high-stakes licensure examinations. We leverage a powerful combination of cognition science, predictive analytics, and technology to empower both learners and their institutions to perform at their absolute highest levels. Medical students and residents at nearly every hospital and institution in the country rely on TrueLearn to help them to become better thinkers and smarter test-takers.

We are growing fast and have ambitious goals, but we don't take ourselves too seriously. Our culture is fun, fast-paced, and product-focused. We exist to serve our customers' efforts and work hard to advocate for their success in every way possible.  
Description

The Position:

TrueLearn's Customer Success Team is the all-around, front line customer resource. We handle technical questions about our products, address billing issues, promote and sell products, and generally do whatever it takes to help our customers feel well-taken care of throughout their journey of licensure and board preparation. You will need sound judgment, some technical knowledge, strong tact and diplomacy, and the talent to think 'off-script' to deliver the best solution in a timely, efficient manner. This position will require you to work closely with customers, understanding and empathizing with their needs and desires, while gathering their valuable feedback and ideas in relation to our current product, and future feature requests.

Job Responsibilities:

Customer Success

  • Understand and execute technical support processes
  • Use sound judgment to resolve technical issues for customers - gather, analyze, and troubleshoot technical issues
  • Assist in creating and executing strategies to meet company goals and objectives
  • Suggest and assist in implementing improvements to technical support process
  • Complete usability testing related to the quality of our products, and relay information
  • Assesses market competition by comparing our company's product to competitors' products
 
Position Requirements

Requirements:

  • A high school diploma or the equivalent is required
  • Strong written and oral communication skills
  • Meticulous attention to detail
  • Commitment to Quality
  • Flexibility to work evening hours and weekends
  • Professional
  • Computer skills including typing, email, and Microsoft Office
  • Results driven with a positive attitude
  • Great team player, a self-starter, organized, consistent, with the ability to learn quickly and adapt to an ever-changing environment
  • Ability to manage time and multitask
  • Ability to work in a fast-paced environment

Desired Skills/Characteristics:

  • Background in medical education, medical terminology, or education
  • Familiarity with ticket queues such as Salesforce
 
Location Charlotte metropolitan area  

This position is currently accepting applications.

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