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Title

Development Coordinator 

About the Organization Catholic Charities East Bay is a nationally accredited non-profit social services agency. Since 1935, we have provided innovative solutions to help people who struggle with poverty and other complex issues. We work with youth, children, and families to promote resilience, strengthen families, and pursue safety and justice.  
Description

Area / Program Focus: Raisers Edge Database and Event Planning Support

Position Summary: The Development Coordinator (DC) is responsible for building, growing, and maintaining an effective Raiser’s Edge (RE) database that will help support the annual fund development process. The DC will ensure that all data in RE is accurate and timely (up to date) and will administer, and/or oversee direct mail projects, data cleaning and manipulation, statistical reporting and analysis, mailing list management, thank you letters, and also assist with donor/prospect research and relationship management.

The DC is responsible for providing support for Development events; including, but not limited to processing and tracking event expenses, providing guest lists, and maintaining event details in RE database.

The DC works with other members of the Development Department to ensure that the Catholic Charities fund raising model is implemented successfully, and that all metrics to ensure success are being tracked, analyzed, and achieved. The DC also plays a leading role in the organization’s “Culture of Philanthropy” by acting as a community liaison, recruiting and retaining, and ensuring board members, employees, donors, and volunteers are aligned with Catholic Charities mission and donor engagement activities.

Budget Administered: The DC will not be responsible for the annual budget but will assist in the creation of the budget using data in RE, and will also be responsible with helping the Development Department accomplish its the annual fundraising goals.

Responsibilities: The following responsibilities will be in line with the Council on Accreditation (COA) Standards. Established in 1977, COA is an international, independent, nonprofit human services accrediting which partners with human service organizations worldwide to improve service delivery outcomes.

Overall Leadership:

  • Commitment to Mission and Organizational Sustainability: Model commitment to Catholic Charities’ mission, and planning for sustainable organizational future of service, including via work with the executive team and representation of the agency.
  • Collaboration: Work with Directors and Managers to create and continually represent a unified leadership perspective.
  • Culture: Ongoing work toward maintaining a results-oriented, learning organization culture to increase overall impact.

Strategic Management:

  • Assists with the annual budget process and long term strategic plan implementation process.

Essential Responsibilities:

Goals and Plans

  • Assists with annual fundraising projections based on historical performance, current capabilities, and future economic trends.
  • Provide monthly donor database analysis and progress reports toward annual fundraising goals.
  • Provide donor database training to staff and volunteers regarding best practices in development in support of the agency’s needs.
  • Implement policies and procedures in line with accreditation standards. Implement performance and quality improvement processes in compliance with agency’s protocols. Ensure that all employees in department or program understand these and work accordingly.
  • Other projects as assigned and special events.

Volunteer Guidance

  • It is expected that volunteers will be used to help with thank you letters, data entry into RE, and other fundraising tasks of the department. Volunteers may assist with event planning and execution.Ensure that employee training meets accreditation standards.

Donors

  • Assist with annual appeal program, including strategies to incorporate past donors, e-campaigns, giving societies, focus on new donors, and increasing average gift amounts.
  • Assist with planning and implementing multiple direct mail appeals annually, with a high degree of customization and emotional appeal. Involves working with printers, mail-fulfillment vendors, and graphic designer.
  • Identify donor prospects, targeting prospects for personal visits by staff and board members, and moving donors to next giving level.
  • Direct responsibility for RE and its optimum utilization.
  • Responsible for ensuring the accuracy and integrity of the data, including input and output, technology management, and end-user training and support.
  • Provide support to staff by assisting with creation of reports and mailing lists, developing and implementing policies and procedures, and serving as the advancement liaison with central accounting and IT.
  • Assist with future data conversions/upgrades as needed.
  • Develop and maintain efficient systems for data cleansing, data entry, gift processing, prospect research, and relationship management.
  • Supervise volunteers and data entry staff as needed.
  • Provide excellent customer service, anticipating and exceeding the needs of our customers.
  • Responsible for the gift acknowledgment (thank you letters), tracking, and stewardship tracking processes for all donors. Direct the management and maintenance of all database and recordkeeping functions for the department and ensure donors’ restrictions and preferences are accurately documented and communicated to fiscal department. Oversee pledge entry, billing, and reporting process. Lead collection follow-up on past due pledges.
  • Assist in implementation of endowment, planned giving, and capital campaigns as directed.
  • Perform other duties as assigned.

Events

  • Support staff in successful planning and execution of Development Department events (e.g., annual golf tournament, annual fundraising luncheon, and donor appreciation events).
  • Liaise with staff, volunteers, board members, and others to ensure deadlines are being met and that clients and customers are satisfied.
  • Propose ideas to improve services and event quality.
  • Participate in pre-and post-event evaluations and produce follow up reports.

Spokesperson

  • Serve as an articulate and appropriate spokesperson and advocate for Catholic Charities’ mission and programs in the funding community and elsewhere.
  • Participate and attend community events, on an as-need basis, to establish strategic relationships for potential funding.

Success Metrics:

  • All donor data in RE is accurate and timely, and that all contacts with each donor are being input
  • into the database.

  • Improved professional relationships with grantors.
  • Thank you letters completed within 48 hours of receipt of donation.
 
Position Requirements

Qualifications/Requirements:

  • Excellent organizational skills needed. Must be able to prioritize responsibilities properly and and handle multiple tasks relating to concurrent grant and development projects.
  • College degree preferred.
  • Mastery of RE or a similar relational database as well as Word, Excel, and general computer and interest skills required.
  • Ability to be an effective trainer and to communicate with a variety of personalities of great diversity. Must be able to work independently, multi-task continually and lead by example.
  • Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
  • Excellent communication, public speaking, and public relations skills; excellent organizational development and analytical skills a must with the ability to develop and implement strategic development plans; the energy and drive to lead the achievement of ambitious fundraising efforts.
  • Passion and enthusiasm for the mission of Catholic Charities and its clients.
  • Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
  • Passion and enthusiasm for the mission of Catholic Charities and its clients.
  • Ability to work independently and in a team setting.
  • The ability to exercise good judgment in confidential matters.

Core Competencies:

  • Highly effective leadership; demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results.
  • An innovator, capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.
  • Understands and values quality improvement; applies technical skills to measure and improve efficiency and effectiveness and ensure compliance with all regulatory and contractual obligations. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities.
  • Able to lead a team in managing multiple and often simultaneous tasks and in creating a work environment recognized for a high level of organization, timeliness, cost-effectiveness, accuracy, and results.
  • A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members.
  • Business “literate,” understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner.
  • Politically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholders.
  • Ability to thrive in a flexible, fast-paced, accredited, and growth oriented environment while maintaining a positive solution oriented approach.

Physical Requirements:

  • Requires ability to sit up to 6-8 hours per day with intermittent occasional walking, standing, bending, and squatting.
  • Occasionally may be required to lift items up to 25 pounds to a height up to 3 feet.
  • Occasionally may be required to carry items up top 10 pounds for distances up to 500 feet and up to 25 pounds for distances up to 20 feet.

Necessary Forms of Communication: Reading, writing, hearing, and speaking English.

Benefit Status: Benefits include group medical, dental and vision insurance; 403(b) plan, plus life and disability insurance.

Full Time/Part Time Status: Regular Full Time

Overtime (FLSA) Status: Exempt

 
Full-Time/Part-Time Full-Time  
EOE Statement Catholic Charities East Bay is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, color, genetic information, ancestry, national origin, physical or mental disability including Acquired-Immune Deficiency Syndrome (AIDS) AIDS-Related Complex (ARC), or military status, any other characteristic protected by law.  
Exempt/Non-Exempt Exempt  
Hiring Manager(s)  
Category Business Development  

This position is currently accepting applications.

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