Share Email Opening Title Technical Support  Category Security   Description Electronic Security Systems powered by LaForce has an exciting new opening in our Security Integration Department as a Technical Customer Support Specialist. This position will provide first-line technical support to our customers for security, video surveillance, and electro-mechanical products. Qualifications Bachelor's degree from four-year college or university; or Associate’s Degree with one to two years related experience and/or training; or equivalent combination of education and experience Ability to read and understand architectural specifications, floor plans and wiring diagrams is helpful (ex: Revu Bluebeam) Mechanical, low voltage and software aptitude and experience with electrified hardware, access control, video surveillance, alarm systems and intercom systems is a plus Professional communication and customer service skills, with the ability and confidence to discuss technical troubleshooting steps to customers of varying skill levels Exceptional oral and written communication skills demonstrated by the ability to communicate across all levels, both within and outside the organization Ability to manage and prioritize multiple tasks with strong follow up skills Major Responsibilities Answer Help Desk phone calls and/or email requests from customers to help resolve issues with courteous and effective phone communication skills Assist sales with quoting and pricing of security systems and electrified hardware, including assisting with entry and completion of sales orders Assist outside sales with programming and customer training of security products Assist field technicians via phone and remote computer support Assist in preparing floor plans and wire diagrams for jobs sold Maintain end user information, trouble tickets, maintenance agreements, and system records Display or demonstrate products using samples and emphasize pertinent features Benefits LaForce offers great benefits and a fun, professional working environment. 401K plan with a match Medical Coverage Dental Coverage Vision Coverage Paid time-off Tuition Reimbursement Keywords: Cameras, Tech Support, CCTV, Helpdesk, Support Desk   Position Requirements   Full-Time/Part-Time Full-Time   Position Technical Support   Location Green Bay   About the Organization Strength in its people. Strength in its industry. If you're looking for a stable and growing company to call home, this is it! LaForce offers great benefits and a fun, professional working environment. As LaForce grows, we have many opportunities for you to grow with us! Established in 1954, LaForce has grown to be one of the largest distributors of commercial door opening products, solutions, and services in the United States consisting of doors, frames, hardware, security integration, building specialties, and much more. We have expanded to a total of 15 locations in 8 different states and have roughly 600 employees. As a family owned business, LaForce values their employees and their talents. Come work for LaForce and find a place to develop your career.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://LaForceInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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