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Title

Customer Care Representative - Bi-lingual 

Description

Wyandot BHN is seeking a dedicated full time Bi-Lingual Customer Care Representatives to assist consumer's using our services. The Customer Care Representative is responsible for answering phones, scheduling appointments, greeting visitors, data entry, sending faxes, processing mail and payments and provides services to meet the needs of the consumers and staff.

Essential Job Duties:

  • Direct, screen and route calls, and take accurate messages in 3 rings or less.
  • Make reminder calls to clients for clinic appointments and document the call in the medical records system.
  • Interact positively with staff and clients when scheduling appointments, checking in clients, communicating wait times and collecting co-pay/self-pays.
  • Responsible for the review of client walk in sheets.
  • Manages Request and copy current insurance cards and request updated demographic information from clients. Make necessary updates to the client chart and send insurance cards to med records for scanning to the chart.
  • Responsible to assist in maintaining a tidy lobby area.
  • Will assist with identification of clients who may escalate and need immediate assistance notifying staff.
  • May assist with the identification of hazards in or around the building.
  • Handles information as appropriate, maintaining confidentiality according to HIPPA standards.
  • Processes and distributes incoming and outgoing mail in a timely manner.
  • Protects confidential information according to HIPPA standards; verifying existence of appropriate releases.
  • Photocopies requested materials as needed.
 
Position Requirements

Job Requirements

  • High School Diploma required
  • Bi-Lingual required
  • Intermediate knowledge of Microsoft Office (Word, Excel & Outlook)
  • High level of attention to detail required
  • Able to learn specific operation and scheduling requirements of each location.
  • Experience working independently and on a team.
  • Requires the ability to travel between Wyandot locations so valid driver’s license and proof of auto insurance required
 
Full-Time/Part-Time Full-Time  
Hours FT - Monday - Friday, shift is between the hours of 8:30 am to 7:00 pm.  
Division Wyandot Behavioral Health Network, Inc.  
About the Organization Wyandot Behavioral Health Network (Wyandot BHN) is a family of organizations serving the behavioral health needs of Wyandotte County, Kansas, and beyond.

Our network of organizations provides resources for adults, children and families in need of behavioral health services; individuals experiencing homelessness; assistance with housing, employment, and other needs.

Wyandot BHN organizations include:

• Kim Wilson Housing, Inc. - Supportive housing program
• RSI - 24/7 Crisis Center
• PACES - Children & adolescents behavioral health care center
• Wyandot Center - Adult behavioral health care center  
EOE Statement Wyandot Behavioral Health Network's family of organizations: Kim Wilson Housing, PACES, RSI and Wyandot Center is an Equal Opportunity Employer.

It is the policy of Wyandot Behavioral Health Network to provide equal employment opportunity to all persons, regardless of race, color, religion, national origin, ancestry, sex/gender (to include orientation, identity or expression), disability, handicap, age, or any other basis prohibited by law. Any act of retaliation or discrimination against any person who has filed a complaint or assisted or participated in any investigation involving a complaint is prohibited.
 

This position is currently accepting applications.

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