Your mission is to deliver high-quality customer care experiences, including technical support, that drives positive brand sentiment and awareness. You will be the first contact with users: taking and responding to requests for support, creating tickets and routing them to our technical team when necessary.
You will anticipate and support the users' needs concerning various products including Bible.is website, FCBH website, and other apps as needed. You will respond to questions and customer concerns and recommend process improvements whenever possible. You will conduct reviews and tests of the products assigned to you daily and/or as requested. You will work collaboratively and independently to drive innovation and enhance the user experience.
This position is currently accepting applications.