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  • Welcomes visitors by greeting them, in person or on the telephone within three rings, answering or referring inquiries, retrieval of messages from the answering machine, scheduling appointments, making consumer appointment reminder calls two days in advance, notifying staff of appointment arrivals, data entry, collecting and maintaining consumer registration and liability information in a timely manner, with the main focus on customer service, and directs visitors by maintaining employee and department directories; giving instructions using emotional intelligence.
  • Maintains a safe environment for both consumers and employees to include physical, moral, emotional and social responsibility, as well as a clean reception area by complying with Center policies and procedures.
  • Maintains customer confidence and protects operations by keeping information strictly confidential while utilizing social responsibility.
  • Maintains continuity among work teams by documenting and openly communicating actions, irregularities, and continuing needs.
  • Support and facilitate the completion of regular reports, typing, distributing meeting notes, routine correspondence, and EMR to do list.
  • Maintaining Credible to do list and tickets assigned through the support staff ticketing system, completing tasks in a timely fashion or by assigned due date.
  • Complete processes in accordance with company policies and procedures.
  • Contributes to team effort by accomplishing related results as needed by demonstrating social responsibility.
  • Adhere to seven recognized Sanctuary commitments which includes social responsibility, social learning, non-violence, open communication, democracy, emotional intelligence, growth and change.
Position Requirements
  • Computer skills
  • Able to utilize multi-line telephone system
  • Knowledge of office procedures and equipment
  • Able to maintain strict confidentiality
  • High School degree or GED as well as prior work experience with public
  • Excellent interpersonal and customer service skills
  • Act 33/34, FBI clearances and Act 31 certificate
Full-Time/Part-Time Full-Time  
Travel Required >10%  
Exempt/Non-Exempt Non-Exempt  
Location Community Guidance Center-Northern Cambria  
About the Organization Work for an organization where every day is an opportunity to change lives!

The Community Guidance Center (CGC) is a non-profit mental health organization, with five business locations in Pennsylvania. Our mission is to provide high quality comprehensive Mental Health, Drug and Alcohol, Intellectual Disability, and Early Intervention services, empowering individuals and families residing in the community to improve the quality of their lives and provide an atmosphere of hope to our consumers and each other. Open communication among all providers with the involvement of the consumer and family members is at the core of our clinical philosophy. We are always looking for motivated individuals to join our team make a positive difference in our consumers' lives! Our full-time positions all offer full medical, dental, and vision benefits at no cost to the employee for individual coverage. We also have a competitive 403B in which you can start contributing to right away!

In 2014, the Community Guidance Center began the journey to become a certified Sanctuary agency. The CGC staff embraces The Sanctuary model and are committed to a holistic approach which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. The Sanctuary model is based on the knowledge that trauma and chronic stress have deep and lasting impact on human beings, families, and communities.  
EOE Statement We are an Equal Employment Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, sex, age, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics and genetic information.  

This position is currently not accepting applications.

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