Share Email Opening Title Healthcare Customer Service Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Who are we looking for? The Medical Collections Specialist will provide superior customer service to patients calling in regarding their account. The ideal candidate will be clear and effective in their communication, self-motivated and able to stay focused and productive with minimal supervision. The Medical Collections Specialist will keep the patient experience and satisfaction a priority on every call and provide the highest quality of support to the patients and customers. The ideal candidate will be able to be flexible based on customer’s needs, detail oriented and able to stay calm under pressure. This is a call center environment with call expected call metrics of between 50 and 70 calls a day. Responsibilities Meets and exceeds all call center metrics including but not limited to handle rate, talk time, work time, hold time and not ready time Provides exceptional customer service and professionalism on every call Speaks to customer’s billing policies accurately Documents accounts accurately and professionally in alignment with department standards Updates insurance information, review and explains claim adjudication and explanation of benefits and collect any patient responsibility due Can resolve problems independently through research and with solution-based approach Escalates unresolved problems to Management and follows up accordingly Communicates professionally in a verbal and written manner   Position Requirements What qualifications are needed? Clear understanding of medical industry and healthcare laboratory billing procedures Knowledge of HIPPA laws Experience with medical billing software is preferred. Knowledge of ABN, Appeals, EOBs, CPT AND ICD-10 coding Excellent written and oral communication skills with the ability to interface with customers and company personnel at all levels of the organization Must be well organized and possess a strong attention to detail Proficient with Microsoft Office (Excel, Outlook, Word) High school diploma or G.E.D. required, Bachelor’s, Associates Degree preferred Minimum 1 year directly related in medical billing, medical claims/billing environment involving negotiation, problem resolution and/or order entry Knowledge of insurance plans, medical terminology, and medical office software preferred Able to multitask, prioritize work, be flexible and detail oriented, and a team player with a positive attitude   Full-Time/Part-Time Full-Time   Rate of Pay   Position Customer Service Representative - Medical Collections   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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