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IT Infrastructure Analyst 

Category Information Technology  

This is a newly created position and is a development role. The incumbent works closely with the Infrastructure Manager to ensure the stable and secure operation of the organization's IT infrastructure. This includes assisting or leading initiatives for developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The position will also manage end-user support service at the company's head office and as well as coordinate activities of the IT support team to resolve hardware and software problems in a timely and accurate fashion. Interacts with and coordinates activities of voice, data, and network service providers.

Travel (10%-15%) within North America to the manufacturing sites is required.


Performs analysis of network needs and makes recommendations to design of network architecture, integration and installation.

Provides desk-side end-user support either in-person or remote for Windows and Mac OS laptops, desktops, tablets (iPad and Surface Pro) and smartphones (iOS and Android)

Perform tasks such as create OS images, making additions to network printers, managing Active Directory, creating group policies, mapping network drives

Assist with maintenance of network hardware and software, including servers, firewalls, edge devices, voice, peripherals, network nodes, terminals and upgrading firmware

Works with Infrastructure Manager to checks systems for optimizing performance and to initiate recovery action after system failures.

Maintains network stability, collects and analyzes network and memory utilization, and installs and tests software patches and upgrades.

Assists with the computer operation scheduling, backup, storage and retrieval functions.

Assists with developing, testing and maintaining disaster recovery plans.

Creates and maintains documentation relating to network topology, performance, and server configurations

Work Environment

While performing the duties of this job, the employee is occasionally required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear, at times in a moderately noisy environment.

Required Skills:

Managing service provider networks.

Managing and/or troubleshooting network problems and providing superior end-user support.

Strong knowledge of popular computer and server OS platforms.

Detailed understanding of IP addressing, IP routing protocols, Internet technologies and standards, Internet security issues, circuit technologies, communications engineering standards, web and network access technologies, computer office software suites.

Network management ability working HP/ Cisco IOS, QOS, firewalls and routers.

Proficiency with MS Project or equivalent to manage complex project activities and with MS Visio to create and maintain architecture and data flow diagrams.

Required Education/Training

BS in Information Technology preferred.

VMware VCP, MCSE, CCNA, or equivalent certification.

Preferred but not required AWS and or VOIP telephony certifications a plus

Required experience:

4-6 years of experience as a Network/Infrastructure Engineer)

Hands on skills with traditional and software defined networking technologies and using HP/ Cisco / equipment.

Hands-on skills with server virtualization technologies such as VMWare, Hyper-V or Citrix.

Experience implementing VoIP and IP-based PBX systems

Experience designing high availability production, disaster recovery and test environments.

Experience working as a team member or lead on large, multi-period, entity-wide projects.

Excellent analytical and communications skills.

Ability to communicate with 3rd party vendors and perform negotiations

Job Requirements:

Position Requirements  
Full-Time/Part-Time Full-Time  
Position IT Infrastructure Analyst  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Latonya Rogers  
Req Number INF-19-00004  
Location Corporate  
About the Organization At Continental we manufacture a full range of Bison Board brand drywall and Rapid Coat brand joint compound to provide our customers with the materials and service they need for all of their commercial and residential building projects. We are committed to doing the right thing 100% of the time by investing in smart operations, experienced support and consistent product quality. Our customers can count on us to help them build their business Bison Strong™. We put the highest priority on the health, well-being and safety of our team, customers and stakeholders. We strive for operational excellence throughout our business and provide professional development to our associates through a multitude of cross-functional experiences. Our team prides itself on our approachability, our professionalism, and our 'get it done' philosophy. In searching for new team members, we look for upbeat, talented professionals with entrepreneurial spirit who share these ideals.  

This position is currently not accepting applications.

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