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Title

Customer Service 

Category Customer Service  
Description

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Non-exempt-Various Locations-Variable Hours

ESSENTIAL FUNCTIONS:

  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. May hand out locker keys and towels; may monitor the locker rooms as required.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

 
Position Requirements

QUALIFICATIONS:

  1. Certifications required within 60 days of hire: CPR/AED & First Aid.
  2. Excellent interpersonal and problem solving skills.
  3. Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.
 
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Position Customer Service  
Division Wichita Falls  
Exempt/Non-Exempt Non-Exempt  
Open Date 10/29/2019  
Location Bill Bartley Branch Family YMCA  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 

EmpID None Specified 

SuperVFlg None Specified 

This position is currently accepting applications.

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