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Software Services Engineer 

About the Organization Lucas Systems is the fastest-growing provider of mobile work execution solutions that enable retailers, wholesale distributors, and manufacturers to improve warehouse operations. Our software products provide a rapid return on investment for our customers by helping workers do their jobs more efficiently and accurately using real-time speech recognition software and other data capture technology running on mobile devices. Lucas software is used by Fortune 50 companies, large private distributors, and other industry leaders.

Founded in 1998, Lucas is a growing and consistently profitable organization with an expanding global customer base and offices in North America and Europe. We offer a dynamic, collaborative, innovative and entrepreneurial work environment that continues to create opportunities for both personal and professional growth for high-performing individuals throughout the United States and Europe.

Our culture has been as carefully managed as our growth and our products. We believe in what we do, as much as we believe in each other. We believe in rewarding great thinking and initiative. We attract high-quality people who like to work hard, and they stay with us for many years.

Lucas Systems is an equal opportunity employer that seeks to hire individuals who share our commitment to quality, diversity and performance.  
Location US - PA (Software Services)  
Category Information Technology  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Req Number INF-19-00011  

Lucas Systems, Inc. is currently looking for an experienced Software Services Engineer. The Software Services Engineer will be responsible for maintaining existing client solutions, deploying software directly to client environments, and providing client communication throughout the lifecycle of the product. Additionally, the Software Services Engineer will have the opportunity to design, develop, and manage software enhancement projects.

Position Description

  • Serve as Subject Matter Expert on existing and legacy technologies
  • Manage customer relationships through regular communication
  • Identify and react to complex production issues and provide timely and effective resolution
  • Conduct debugging and analysis of existing software
  • Develop software patches to address identified issues
  • Identify and resolve 3rd party hardware issues such as printers, wireless accessories, smartphones, tablets and ruggedized handheld devices
  • Design, quote, develop, and deliver product enhancements
  • Provide database maintenance and optimization for client production environments
  • Serve as an after-hours technical resource to identify and address emergency production system issues
  • Work closely with other internal teams through all aspects of the Client Project lifecycle
  • Configure and maintain development/test environments
  • Create and maintain technical documentation
  • Assist QA team with integration and regression testing
Position Requirements
  • BS in Computer Science, Software Engineering, or other technical degree and/or equivalent experience
  • Minimum of 2 years of practical work experience writing and debugging stored procedures in SQL and developing in Visual Basic and C#.NET (or other OOP language)
  • Good understanding of SQL Server 2005/2008/2012 maintenance and administration
  • Knowledge of Microsoft Operating Systems
  • Excellent communication skills including the ability to convey complex technical subject matter to both high-level IT personnel and end users
  • Strong problem solving skills
  • Ability to work largely independently in a fast-paced environment
  • Availability to work a rotating on-call schedule (paid On-Call)

This position is currently not accepting applications.

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