Email Opening
Title

Patient Services Coordinator 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

Seeking a Full-time, Patient-focused, Problem-solver for our Patient Services Coordinator!

The Patient Services Coordinator works with patients and their families to address concerns or special needs that may arise. This Patient Services Coordinator works directly with various members of the healthcare team, organizational departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Services Coordinator acts as an intermediary between service centers and the patient and family to bring about the most effective healthcare treatment and positive experience.

Northern Nevada HOPES is a community health and wellness center serving the Northern Nevada area. We are a non-profit community health center located in a historic and quaint area of downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, and meet them wherever they are, providing a safe and accepting place to access comprehensive, patient-centered healthcare services.

Comprehensive, integrated care is the cornerstone of the patient-centered medical home; Northern Nevada HOPES has a robust offering of services and collaborates with other service providers in the community to ensure our patients have a comprehensive, well-rounded program to meet their individual health and wellness needs. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. At HOPES we understand there are many determinants of health and that a range of personal, social, economic, and environmental factors influence health.

Important things to know about us:

  • We are a certified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance
  • We are a Federally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.
  • We are a National Health Service Corp site, and our providers are eligible to apply toward a federal loan forgiveness program

We have an impressive team of clinicians and providers and our current clinical and supportive services include:

  • Primary medical care for adults, adolescents and children
  • Behavioral health counseling
  • Psychiatric care
  • HIV specialty care
  • Medication Assisted Treatment specialty care
  • Hepatitis C specialty care
  • Transgender specialty care for adults
  • Nutrition services
  • Comprehensive social support services
  • Harm reduction outreach and prevention
  • Laboratory, x-ray and pharmacy services on site.

Named one of the Best Places to Work in Northern Nevada in 2015, 2018, and 2019 we offer the same attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (full-time employees have options for free employee health, vision, dental and basic life insurance for themselves and pro-rated options for part-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives.

At HOPES, all employees serve as ambassadors to our patients. We exercise self-leadership, self-management, self-awareness and empathy. The people at HOPES are one of the many things contributing to HOPES being named one of Northern Nevada's Best Places to Work three times in the last four years.

Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as diverse as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.

This position requires a problem-solving expert and seeks to resolve issues to limit or resolve delays, barriers and issues. There will be significant reporting and data management and supervision of assigned staff.

 
Position Requirements
  1. Two-years experience within a medical arena, especially providing customer service, intake and eligibility, or case management required.
  2. One to two years working with the underserved, those experiencing homelessness, substance abuse problems and/or mental health issues and HIV infected persons required.
  3. One to two years of supervisory experience required.
  4. Excellent communication skills, both oral and written required.
  5. Ability to use Microsoft Office programs, (especially Excel) and electronic medical record required.
  6. Bilingual Spanish/English required.
  7. Excellent problem-solving skills
  8. Bachelor’s degree in social work or related field or equivalent combination of education and experience preferred.
  9. Knowledge of needs assessment and acuity scales.
  10. Knowledge of state, county and local benefit programs and requirements.
  11. Understanding of harm reduction model of service delivery preferred
  12. Experience appropriately handling sensitive and confidential information and situations
 
About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare.

Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location.

For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.  
EOE Statement Northern Nevada HOPES is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, physical or mental disability, genetic information or veteran status in all employment practices.  
Salary Range  

This position is currently not accepting applications.

To search for an open position, please go to http://NORTHERNNEVADAHIVOUTPATIENT.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Vice President of Patient Services in Reno, NV
Posted on: 3/26/2024
[Apply Now]

Patient Services Coordinator (Supervisor Role) in Reno, NV
Posted on: 3/25/2024
[Apply Now]


Other Jobs Within 60 Miles
System Administrator in Reno, NV
Posted on: 3/25/2024
[Apply Now]

Provider Enrollment Specialist in Reno, NV
Posted on: 2/26/2024
[Apply Now]

Patient Services Coordinator (Supervisor Role) in Reno, NV
Posted on: 3/25/2024
[Apply Now]

Vice President of Patient Services in Reno, NV
Posted on: 3/26/2024
[Apply Now]

PA or APRN, Adult Primary Care in Reno, NV
Posted on: 2/21/2024
[Apply Now]

Follow us See who works here:
 


AppOne.comTM   ©1999-2021 HR Services, Inc.
Click here for technical assistance.