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Volunteer Operations Supervisor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Volunteer Management  

General Summary: Each year, the Maryland Zoo relies on approximately 1,000 volunteers in different capacities to help execute its mission to engage guests in supporting wildlife and wild places. The Volunteer Operations Supervisor will partner with other Volunteer Department staff to ensure the success of the Zoo's several volunteer programs by performing essential operational functions such as data management, reporting, scheduling, communication, and supporting training and evaluation.

Essential Functions:

Primary Function:

  • Proactively and enthusiastically engage volunteers in a variety of volunteer programs that support the zoo's mission and reflect the interests and needs of the zoo's audiences, including teen programs, internships, group service projects, special event support, campus maintenance, education, and guest support;
  • Support daily office functions for volunteers of all types, including sharing operational updates, ensuring access to necessary materials, and answering questions;
  • In the absence of a volunteer manager, the operations coordinator may be required to assume managerial functions;
  • Provide leadership at large events and projects where volunteers participate;
  • Stay engaged with local and online communities in order to attract a vibrant diversity of new volunteers with a
    passion for conservation, service, and people;
  • Facilitate smooth and speedy onboarding for new volunteers by processing applications, organizing interviews, and
    leading orientations;
  • Maintain thorough and accurate volunteer records and generate reports using the volunteer management database and other tools;
  • Maintain the physical resources of the volunteer program such as radios, keys, uniforms, etc.;
  • With other members of the volunteer management team, administer a volunteer appreciation program
  • Take an active role in daily operations and program development of teen volunteers as needed by coordinating schedules, arranging physical resources, leading activities, organizing presenters, and team building;
  • Communicate regularly with volunteers using a variety of media;
  • Perform other duties as assigned; and,
  • Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

  • Communicate with potential and current volunteers using all available media;
  • Partner with other members of the Volunteer Department to ensure consistency and coherence across programs; and
  • Deliver extraordinary customer service to all Zoo guests and internal customers.

Management of Resources (financial, human resources, facilities):

  • Ensure volunteer records are maintained appropriately for statistical and reporting purposes; and,
  • Take an active role in tracking and stocking necessary supplies such as gloves, radios, etc.;
Position Requirements

Minimum Qualifications:


  • Bachelor’s degree is preferred.


  • Demonstrated leadership experience;
  • Minimum of two years of customer service related experience;
  • Experience utilizing technology and social media for recruitment and/ or as a communication system strongly preferred;
  • Working knowledge of Microsoft programs, G-Suite, and ability to master a proprietary volunteer management database; and,
  • Posses a valid driver’s license.

Traits Desirable:

  • Strong leadership, interpersonal and listening skills, as well as high personal motivation and ability to motivate others;
  • A personal commitment and awareness of the importance of volunteerism, experience working with volunteer educators and teens strongly preferred;
  • Excellent oral and written communication skills;
  • Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
  • Organized, self-motivated, upbeat, goal-oriented and eager to work with a wide variety of people and tasks in a dynamic environment.


  • Must be able to operate a variety of machines and equipment including computer, telephone, scanner, copier, fax, cash register and/or a computer based point of sale system, two-way radio, golf cart, vehicles, etc.

Working Conditions:

  • Must be able to stand and remain active for an eight hour shift;
  • Must be able to walk large areas of the Zoo as needed;
  • Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
  • Daily contact with plants and animals including being subject to bites, stings and scrapes;
  • Ability to work a flexible schedule to include weekends, holidays, and special events;
  • Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects;
  • Must be able to view a computer screen and type on a computer keyboard for extended periods of time; and,
  • Ability to travel as needed – locally or nationally.


The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Volunteer Operations Supervisor  
Exempt/Non-Exempt Non-Exempt  
Open Date 2/21/2020  
Location The Maryland Zoo in Baltimore  
About the Organization Founded in 1876, The Maryland Zoo in Baltimore is the third oldest zoo in the United States and is internationally known for its contributions in conservation and research. More than 1,500 animals are represented in the Zoo's varied natural habitat exhibits in areas such as Polar Bear Watch, the Maryland Wilderness, African Journey and the award-winning Children's Zoo. Situated in Druid Hill Park near downtown Baltimore, the Zoo is accredited by the Association of Zoos & Aquariums. For more information, visit  

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