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Title

Direction of Organizational 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Director of Organizational Performance- Valor Global

Job Overview

The Director of Organizational Performance will design best in class programs, practices and solutions to support the organization in meeting their strategic priorities, driving transformation and realizing the organization’s purpose and promise. They provide specialized expertise, on-going support, design ‘real time’ customized solutions, and consulting services in their area of expertise. They collaborate with business leaders and the talent management agile team to identify needs and gaps in associate performance, leadership and talent development. The goal is to improve overall leadership and organizational capability and drive a high-performance culture that enables our enterprise transformation.

Responsibilities and Duties

Organizational Performance:

· Builds organizational capability, drives accountability and increases associate engagement by providing tools & resources in support of Valor’s recently evolved and more modern performance management program, Powering Achievement designed to enable that enables a high-performance culture.

· Designs and executes the evaluation strategy & tools in support of the Valor Way to ensure process is effective and associates/leaders are engaged.

Enterprise Change:

· Beginning with the organizational change activation campaign (Change Champions), this agile team will lead the organizational shift to connect to what every associate does each day to make it EASY to create JOY for the customer. Acts as primary designer and implementation lead for tools & communications for Valor

· Designs & executes evaluation strategy.

· The team will focus on establishing consistent enterprise change methodologies, practices, tools, and networks to build both organizational and leader change capability.

· Acts as primary designer of tools & resources.

· Partners closely with senior leaders to build awareness and adoption.

· Designs & executes evaluation strategy to confirm desired impact.

Skills Required:

· Ability to work independently and collaboratively; self-motivated and disciplined to meet deadlines in the context of competing priorities and projects; lead and work effectively with cross-functional teams

· Comfort operating in a fast-paced environment with the ability to successfully multitask and meet deadlines and customer demands

· Process oriented & well organized; ability to lead many projects simultaneously, connect the dots and prioritize accordingly, adhering to timelines & quality standards

· Strong facilitation and communication skills

Leadership Influence:
· Executive presence, listening and influence ability with senior leadership; demonstrates a professional maturity in order to influence with an open and transparent customer service approach

· Need for assembling agile teams, working through roadblocks and communicating with senior leaders of the company about enterprise change initiatives.

Business Acumen:

· A strong business mindset, demonstrating confidentiality while fostering an inclusive environment that embraces transparency

· A Willingness to Learn; Intellectually curious. Self-aware. Open and receptive to feedback.

· Experience building and optimizing a variety of programs; knowledge of current technologies, assessment, and survey platforms

Problem Solving:

· Strategic Agility; understands key relationships relevant to achieving short- and long-range objectives. Uses data and business acumen to make good decisions. Analytical.

Interpersonal Skills:

· High level of flexibility, resilience, adaptability, enthusiasm and passion

· Results Focused; Puts customer first when making decisions or forming a plan

· Offers compelling ideas to advance the business.

Job Type: Full-time

Pay: Depending on experience

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

 

 
Position Requirements

Skills Required:

· Ability to work independently and collaboratively; self-motivated and disciplined to meet deadlines in the context of competing priorities and projects; lead and work effectively with cross-functional teams

· Comfort operating in a fast-paced environment with the ability to successfully multitask and meet deadlines and customer demands

· Process oriented & well organized; ability to lead many projects simultaneously, connect the dots and prioritize accordingly, adhering to timelines & quality standards

· Strong facilitation and communication skills

Leadership Influence:
· Executive presence, listening and influence ability with senior leadership; demonstrates a professional maturity in order to influence with an open and transparent customer service approach

· Need for assembling agile teams, working through roadblocks and communicating with senior leaders of the company about enterprise change initiatives.

 
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Training Director  
Location Phoenix  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently not accepting applications.

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