The National Board for Certified Counselors (NBCC) is a not-for-profit, independent certification organization whose primary purposes are to establish and monitor a national certification system, and to identify those counselors who have voluntarily sought and obtained board certification. The organizational mission is to advance counseling as the premier certification body of the profession with a vision of enhancing society worldwide through quality counseling. NBCC and Affiliates is comprised of three organizational affiliates: the National Board for Certified Counselors (NBCC), the Center for Credentialing and Education (CCE) and the NBCC Foundation (NBCC-F).
NBCC and Affiliates has operations and partnerships in 40 countries providing certification, training programs and public mental health services through institutes and residencies. Over 66,000 Board Certified Counselors serve the public and advance mental health efforts across the globe. With a portfolio of nine credentials related to professional counseling, mental health, addictions, human services and career development, NBCC and Affiliates seeks to expand the professional capacity of counselors and human service professionals. NBCC is focused specifically on credentialing, certification and quality assurance, while CCE focuses on providing education and training opportunities and leveraging credentials to best serve communities. Additionally, CCE provides organizational management services for associations, boards and other management clients. The NBCC Foundation engages in capacity building, seeking to expand access to mental health services in underserved and never-served communities and increase the accessibility of high-quality professional development resources for counselors.
The Assessment Department is responsible for managing the development, administration and ongoing evaluation of all assessments offered through NBCC and Affiliates. Housed within the Credentialing and Quality Assurance Division, the department oversees assessments for both accredited and non-accredited credentialing programs, including job analysis-based examinations and standards-based assessments. The Examination Challenge and Appeal Specialist is responsible for reviewing, analyzing, and processing examination challenges and appeals in accordance with the Examination Challenge and Appeal Policy. The Examination Challenge and Appeal Specialist ensures that examination challenges and appeals are responded to and resolved in a professional, expeditious manner and will communicate with appellants and internal and external stakeholders regarding appeal processes and decisions. The Examination Challenge and Appeal Specialist will work closely with NBCC's General Counsel and Chief Legal Officer as well as the examination subject matter experts (SMEs) and other examination committees. The Examination Challenge and Appeal Specialist will also communicate regularly with the psychometricians and content development team to ensure accurate processing of appeal data and examination processes.
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| NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. |
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