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Title

Customer Service Intern 

EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.  
Description

At Delphi Technologies, we are dreamers who do. Our ideas inspire change. Our actions produce change. We collaborate, innovate, and execute with excellence, working hard to deliver a better drive today. And a better future, tomorrow. Join our team. Impact the mobility transformation.

At Delphi Technologies we’re about the art of the possible. We make it possible to solve our customers’ toughest challenges. And now we are taking bold steps to do even more. We recently completed a spin-off into a Top 50 - Tier 1 automotive supplier with $4.5B in annual revenue, over 20K employees, with operations in 17 countries and doing business with customers in over 150 countries.

As a standalone company, Delphi Technologies is positioned for continued growth, the ability to develop more focused and distinct business models, and now has flexibility to pursue our unique strategic plans to capitalize on industry trends.

Delphi Technologies provides integration of full end-to-end gasoline and diesel engine management systems including fuel handling, fuel injection, combustion, electronic controls, test and validation capabilities, electric and hybrid electric vehicle power electronics, aftermarket and original equipment services. Delphi Technologies designs solutions to optimize powertrain power and performance, while helping customers meet new emissions and fuel economy regulations.

Join the Delphi Technologies team as we embark on this exciting transition and become an independent company with a passionate focus on innovative technologies and a commitment to make green possible.

*This is a year round internship, with a minimum of 25 hours per week and possibility of 40 hours per week.*

This exciting opportunity will be located in Troy, MI.

Responsibilities including but not limited to:

  • Use SAP system to enter & process customer orders for assigned customer accounts.
  • Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations.
  • Manage customer expectations and exercise timely communication practices.
  • Ensure critical information is communicated to internal and external customers.
  • Drive issue resolution with both internal and external customers.
  • Answer Phones
  • Maintain complete customer profiles, including work & process instructions.
  • Maintain customer scorecards for continuous improvement
  • Operational Efficiency Projects

Traits we seek

  • Curiously investigate everything – ability to solve problems analytically, creatively and collaboratively
  • Lead with confidence – thought leaders who empower those around them
  • Learn by doing – an entrepreneurial mindset that’s driven by hands-on experimentation
  • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow

RSR

 
Position Requirements

Basic Qualifications:

  • 1+ year of school or work related experience in Customer Service
  • 1+ year of school or work related experience in Microsoft Office Suite
  • Currently a student enrolled in an accredited university and pursuing a Bachelor’s Degree at the time Internship begins
  • Current GPA of 3.0 or higher

Preferred Qualifications:

  • Strong problem solving and analytical skills
  • Great work ethic with excellent organizational skills
  • Dependable; regular, predictable, full attendance is an essential function of the job
  • Ability to communicate effectively both verbally and in writing
  • Ability to multi-task
  • Positive attitude
  • Attention to detail
  • Goal oriented
  • Excellent time management skills
 
Location Troy Offices & Customer Center  
Req Number STU-19-00057  
About the Organization Delphi Technologies is a technology company whose people focus on solving emissions and fuel economy challenges for the world's leading automotive original equipment manufacturers and provides leading aftermarket service solutions. Headquartered in London, U.K., Delphi Technologies operates technical centers, manufacturing sites and customer support services in 24 countries. Visit delphi.com.  

This position is currently accepting applications.

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