A seasoned position requiring in-depth knowledge and experience in middleware technologies. Works independently under moderate supervision, responsible for troubleshooting, installing, configuring, and maintaining middleware and applications in support of business requirements. Performs middleware and application upgrades. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance failures throughout the environment.This position will expose the candidate to all server based operating systems (Linux, Windows) and Middleware platforms at Paychex and will require the development of skills to support, administer, and engineer cross-platform OS & Middleware solutions. The candidate will be exposed to Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, and Orchestration as a means to deliver and support IT systems at Paychex. Technologies like Git, Artifactory, ServerSpec, Puppet, Ansible, and many more are the means to achieve our organizations 'as code' goals and objectives. Scripting (Bash, Powershell), and non-scripting (Ruby, Python, Go) languages are leveraged to extend features/functionality within our current toolsets and further our self-service, automation, and orchestration capabilities and services. The candidate will leverage the latest technologies from Cisco, Dell/EMC, Docker, Google, Microsoft, Oracle, Red Hat, VMware, and many Open Source projects in our IT environment that are critical to delivering Paychex's IT infrastructure services. The candidate will be integrated into DevOps teams (Delivery Teams) with Software Developers and Testers, Build and Release Engineers, Solution Leads, Scrum Masters, and many more, responsible for delivering new products, features/functionality, and remediating defects for Paychex's Software as a Service (SaaS) solutions.
- Supports cross-functional project teams with sprint planning and execution as well as IT system support and maintenance activities. This includes system analysis and design, defect identification and remediation, system build and configuration tasks, incident response, and similar IT system support activities to help deliver solutions as required.
- Deploys, configures, and supports moderately complex middleware and applications (Corporate and Third-Party) in physical, virtual, and containerized compute environments for use by internal and external systems.
- Provides technical support during critical and non-critical business hours on middleware and applications (Corporate and Third-Party). Is proactive and reactive for problem alerting, analysis, resolution, and follow-up to ensure platform stability.
- Performs moderately complex middleware and application (Corporate and Third-Party) software upgrades as well as periodic health checks in accordance with established corporate policies and procedures.
- Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.
- Proactively identifies and automates the resolution to availability and performance failures throughout the environment.
- Proactively identifies work requests that can be downshifted to Operations staff or automated via software automation and orchestration tools. Ensures that all working knowledge sets are properly documented and communicated.
- Participates in in the creation of corporate standards, best practices, and roadmaps for IT systems and technologies.
- Participates in the creation of designs for corporate IT systems.
- Acts as a resource for colleagues with less experience.
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