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Title

Operations Senior Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Job Title: Operations Senior Specialist

Reports to: Operations Supervisor

FLSA Status: Non-Exempt

Salary Grade: NE10

Supervisory Responsibility: No

SUMMARY:

The Operations Senior Specialist ensures quality maintenance of Bank systems and timely and accurate processing of wires, OFAC, and funds availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank's Board of Directors.

  • Processes all outgoing wires being sent to Third Party Beneficiary Banks.
  • Processes ticket system requests from branches.
  • Reviews documentation from branches to ensure compliance.
  • Reconciles wires proof on a daily basis.
  • Reviews International Remittance Disclosure for customers.
  • Posts transactions to customer accounts and general ledgers.
  • Processes and reviews OFAC checks for all beneficiaries and originators.
  • Verifies funds availability.
  • Follows file retention requirements.
  • Researches any inquiries regarding wires.

POSITION TYPE/EXPECTED HOURS:

This is a full-time position. Office hours Monday - Friday 10:00am - 6:30pm. Evening and weekend work may be required as job duties demand.

TRAVEL:

No Travel.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

VANTIV ACCESS:

Once training is completed, all employees in the Operations Department have access to the Vantiv system that allows them to order cards, process disputes, print reports, and review card compromises. Operation's employees do not have access as a system administrator to add or maintenance users on Vantiv.

FISERV (INTERNET BANKING) ACCESS:

Once training is completed, all employees in the Operations Department have access to the FISERV (Internet Banking) system that allows them to process online banking enrollments, complete maintenance, process end of day activities, upload files and verify daily totals. Operation's employees do not have access as a system administrator to add or maintenance employee users on FISERV (Internet Banking) system.

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

• Hiring, placement, upgrading, transfer, demotion or promotion

• Recruitment, advertising or solicitation for employment

• Treatment during employment

• Rates of pay or other forms of compensation

• Selection for training, including apprenticeship

• Layoff or termination

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

 
Position Requirements

REQUIRED EDUCATION/EXPERIENCE:

  • High School Diploma or equivalent education or experience.
  • Effective verbal and written communication skills.
  • Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
  • Ability to work well independently and in groups.
  • Working knowledge with Microsoft Office Programs; Excel and Word.

PREFERRED EDUCATION/EXPERIENCE:

  • A bachelor’s degree in a business-related field.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone.
  • Ability to communicate both in person and/or by telephone.
 
Full-Time/Part-Time Full-Time  
Position Operations Senior Specialist  
Location Schenectady - Main Office  
About the Organization Trustco Bank is locally famous for its friendly, Home Town atmosphere. We believe that our employees make our reputation. We know that our employees are one of our greatest assets, and we think you'll agree after reading about the many benefits that we provide to our staff!  

This position is currently accepting applications.

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