Job Summary: The Cashier for the medical department receives payments from patients for services that have been provided. Collects co-payments and issues receipts directly from the patients/families. Cashier will prepare appropriate documentation to record the transaction or receipt of payment, count money or change, and verifies amounts to reconcile and balance cash receipts with superbills at the end of the day. Documents all transactions in the computer system accurately and efficiently.
DUTIES AND RESPONSIBILITIES:
Demonstrates Competency in the Following Areas:
Responsible for payment transactions and providing receipts. Receives patient payments/co-payments on service date of every patient visit.
Responsible for entering all transactions into the ledger and into the computer system accurately and in a timely manner. Always ensuring that ICD-9 codes are appropriate and complete.
Works with manager and clinicians to develop knowledge of ICD-9 coding.
Balances cash and ensures 100% accuracy at the end of the clinic work day. Ensures that superbill charges are posted to the correct account numbers 100 % of the time. Prepares daily bank deposits.
Provides petty cash to various departments of the clinic, and collects daily revenues from these departments; provides receipts of all transactions.
Responsible for providing change of $20.00 or less to patients, visitors and employees.
Performs daily posting after reviewing all changes for accuracy.
Answers non-medical patient questions courteously and with respect. Assures clinic nurse or clinicians are promptly relayed clinical questions according to CSVS policies.
Assists in the registration of new patients and patient orientation to clinic programs.
Provides reception coverage according to CSVS policies when necessary. Schedules patient appointments according to CSVS appointment scheduling guidelines. Develops accurate knowledge of clinic programs and physicians/mid-levels with clinical practices to facilitate accurate scheduling. Treats CSVS patients courteously and attentively as though they are the most important person in the clinic, as they are the purpose of our work.
Interacts professionally with all patients/families, visitors and employees.
Answers telephone calls in a professional manner, directs calls appropriately.
Maintains established office policies and procedures, objectives, performance improvement program, safety, environmental and infection control standards.
Maintains a good working relationship within the department and with the other hospital departments.
Responsible for security measures, calls Security when any suspicious person(s) or activities are noticed around the cashier's area.
Is trained to handle a robbery situation.
Manages and operates equipment safely and correctly. Performs preventative maintenance.
Demonstrates the ability to be flexible, organized and function under stressful situations
Ensures that documentation meets current standards and policies.
Performs other duties as assigned.
Professional Requirements:
Adheres to dress code; appearance is neat and clean.
Completes annual educational requirements as determined by supervisor or CSVS policy if applicable.
Maintains regulatory requirements, including but not limited to CPR certification, annual physical assessment and PPD testing requirements.
Communicates verbally in a clear and concise manner.
Maintains patient confidentiality at all times. Maintains strict confidentiality of all business information.
Submits suggestions to improve the efficiency of the cashier's office.
Reports to work on time and as scheduled, completes work in a time efficient manner.
Wears identification while on duty, uses computerized punch time system correctly.
Attends clinic meetings, annual review and in-services as scheduled.
Meets standards and policies.
Communicates and abides by CSVS' mission, vision, values, ethics and guiding principles.
Participates in department's continuous Quality Assurance/Performance Improvement activities.
Complies with all organizational policies regarding ethical business practices.
Represents the organization in a positive and professional manner in the community.
Personal Effectiveness- take initiative to do more than is required in job assignment. Expresses self confidence in stating opinions and when called upon to make decisions. Handle failure constructively with emphasis on opportunity to learn from mistakes.
Qualification Requirements:
- High School graduate or equivalent.
- CPR Certification.
Language Skills:
- Ability to communicate in English, both verbally and in writing.
- Ability to communicate verbally in Spanish fluently.
Skills:
- Basic computer knowledge.
- Ability to communicate well under pressure and provide excellent customer service.
Physical Demands:
- For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.
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