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Title

Front Desk Agent 

Category Front Desk  
Full-Time/Part-Time Full-Time and/or Part-Time  
Employment Type This is a seasonal position with the opportunity for year round employment.  
Shift Various Shifts  
Age Requirements The minimum age requirement for this position is 18.  
Description

Crystal Mountain Resort & Spa Front Desk Agent offers the highest level of guest service at the resort, responding in a professional and courteous manner to arriving, departing and in-house guests.

Job Duties and Responsibilities

  • Contact housekeeping or maintenance staff when guests report problems.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Greets and completes established check-in procedures for arriving guests.
  • Facilitates guest departure (check-out), reviewing accounts and charges with guests during the check out process to ensure billing accuracy.
  • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
  • Assists with answering incoming calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned by management.
 
Position Requirements

Competencies:

  • Prior experience with Springer Miller (SMS), Microsoft Excel, Word, Access, Outlook a plus.
  • Ability to effectively present information in one-on-one to customers, clients, and other employees of the organization.
  • Clear and concise verbal communication skills.
  • Self-directed and able to maximize use of time, resources and technology.
  • Able to analyze, interpret and present data in various formats.
  • Able to work with computers, faxes, copiers, scanners and various other technologies in offices and on resort.
  • Dependable and meets goals.
  • Exemplifies professional conduct and adherence to company Core Values.

Education:

  • High School diploma or equivalent.

Physical & Other Requirements:

  • While performing the duties of this Job, the employee is regularly required to stand and talk or hear.
  • The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • The employee may lift and /or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Evenings, weekends and holidays are a regular part of the schedule.
  • Non-smoking candidates preferred.
 
About the Organization Resort Recreation Benefits:

ALL employees at Crystal Mountain receive these resort benefits to include FREE; fitness center, indoor pool, outdoor water park, golf, wellness programs, climbing wall, adventure courses, alpine slide, mountain biking and trail access, group ski lessons, downhill skiing/boarding and ski & snowboard rentals. DISCOUNTS on; spa services, fitness classes, retail products & apparel, food, lodging and personal training!



Resort Overview:

Established in 1956, Crystal Mountain is a family-owned, four-season resort recognized nationally as one of the Midwest’s premier destinations. Located 28 miles southwest of Traverse City, Crystal Mountain offers 58 slopes for downhill skiing and snowboarding, Crystal Mountain Snow Sports School, winter activities like dog sledding, cross-country skiing and fat tire biking, snowshoeing through Michigan Legacy Art Park, the Edge Adventure Course, award-winning Crystal Spa, fine-dining, shopping as well as wedding, meeting and conference facilities.  
Additional Information  

This position is currently accepting applications.

Apply Now




 


 
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