IDEAL CANDIDATES POSSESS: Ability to work effectively under pressure Strong attention to detail Strong verbal and written communication skills Personal sense of motivation and a results-driven mindset Ability to be a strong team player Strong comfort level with navigating multiple monitors and programs simultaneously No criminal history (we do require a background check) Typing speed of 30+ WPM Knowledge of government office etiquette is a huge PLUS! ESSENTIAL DUTIES AND RESPONSIBILITIES: Resolves customer inquiries and questions regarding tax related concerns Face-to-face contact w/taxpayers in Lobby, assisting in all facets of Customer Service Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list Data entry into CRM system Educate taxpayers on customer specific information Contacts customers to gather market research May be required to work overtime to support the needs of business BENEFITS: Paid Federal Holidays OFF Medical, Dental, Vision benefits 4% match 401K Monday-Friday Schedule And more! |