Email Opening Title Online Services Implementation Coordinator  Description Responsible for the timely and effective setup of Online Services applications and its integration with the Paychex Preview payroll application. Creates each client's Online Services internet account site so that the client can utilize Online Services. Provides client service and technical support for the new Online Services clients to ensure proper integration and data synchronization between Online Services applications and Preview. Utilizes web-based collaboration tools to guide the client through the setup process and provide instructions for basic Online Services access and utilization. Maintains knowledge of Online Services applications, Preview software, internet technology and PC and network configuration in order to effectively install and test the application in each client's unique technical environment. Researches and resolves client technical issues in a timely manner to optimize client experience and satisfaction. Documents and submits Online Services defects and application enhancements in order to prioritize and resolve issues to ensure stability and reliability of Online Services applications. Troubleshoots and diagnoses client hardware, software, permissions and network issues during the initial setup phase to ensure successful installation.   Position Requirements H.S. Diploma - Required 4 years of experience in Proven skills in customer service, technical support, and problem resolution.   Category Customer Service/Operations   Location OH, Lima, Applicant Tracking Office   Full-Time/Part-Time Full-Time   Req Number CUS-19-02148   Open Date 10/15/2019   Hiring Manager(s) Ashley Armstead   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

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