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Title

Implementation Coordinator 

Description

The Implementation Coordinator is responsible for shaping the initial impression of CareKinesis through serving as a liaison between PACE organizations and the Company to ensure smooth transitions of PACE organization clients from the point of execution of a partnering agreement to the completion of the onboarding/orientation of receiving services from CareKinesis including MedaCube. The Implementation Coordinator spends a significant amount of time interfacing with the clients, including on-site travel.

  • Works with Implementation Leadership to communicate via conference call, email and on-site interactions with members of the clients’ leadership teams to develop comprehensive roll-out plans for new clients.
  • Interacts with CareKinesis’ new business team to assess pipeline and coordinate implementation timelines.
  • Serves as project manager, responsible for transitioning a PACE/LIFE organizations from current pharmacy provider to CareKinesis’ services including MedaCube.
  • Manages timelines and project management via on-line software, and delegates necessary tasks to internal departments.
  • Serves as an intermediary between internal CareKinesis operations, IT, billing, client development and the respective disciplines within the client organizations.
  • Serves as a leader in the creation of a client culture to facilitate and maintain the highest quality of care delivered through CareKinesis’ Medication Care Plan Support Center and Pharmacy.
  • Coordinates the process of gathering, entering and quality checking for participant demographic information into EireneRx. Interfaces closely with the PACE Director of Enrollment and Reconciliation, or similar/responsible position, to assure participant data is entered into Eirene in a timely manner.
  • Oversees and allocates process of entering, verifying, and reconciliating participants’ medications into EireneRx.
  • Orients Pre-PACE/new PACE organizations to medication “best practices” utilized by CareKinesis clients.
  • Holds pre-implementation meetings on-site to introduce the PACE team to CareKinesis.
  • Holds and sets agendas for weekly conference calls with PACE teams to obtain necessary information.
  • Holds internal implementation meetings with call center, operations, billing, quality, and client development.
  • Assesses organization’s current dispensing schedules and coordinates dispense plans that minimize waste/overlap without allowing participants to run out of medications.
  • For each implementation, develops a specific day-by-day transition plan for the previous pharmacy to follow and assures that it is approved by CK PACE Operations CEO or designee at least 30 days prior to go live date.
  • Assures billing transition is seamless. If changing PBMs, also oversees the process of communicating billing information to facilities and network pharmacies in conjunction with PACE contracting/finance department.
  • Works with PACE executive lead to determine Pharmacy Operations Partners and introduce them to the PACE/LIFE team.
  • Works with Vice President of Remote Systems to coordinate the approval and installation of on-site med cabinet.
  • Maintains accurate and updated client info in Salesforce/CRM software during implementation.
  • Conducts personalized and customized on-site orientation and training for clients.
  • Provides on-site support for go-live in conjunction with other members of the CareKinesis client development team for EireneRx and pharmacy processes during the first week of CareKinesis services.
  • Is an expert on functional use of EireneRx and is well versed in pharmacy terminology and examples of how medications are used.
  • Provides comprehensive reports of on-site visits and follow up items for the internal stakeholders.
  • Assures a smooth transition to Client Development Liaison at the end of implementation process.
  • Provides feedback to management team and documents client interactions in Salesforce.

 
Position Requirements

Education:

  • Bachelor’s degree in Business Administration, Marketing, Nursing, or related field required.

Certifications:

  • CPhT (or willingness to acquire and maintain within two years from hire).

Experience & Training:

  • 2+ years associate level office, sales or clinical position.
  • If main experience is office or clinical, at least some sales experience.
  • Experience with client facing.
  • Understanding of the PACE industry.

Specific Skills:

  • Excellent interpersonal skills; skilled at building strong rapport and securing buy-in of CareKinesis policies and procedures.
  • Comfortable with MS Office, including Excel.
  • Excellent verbal and written communication skills.
  • Professional email and conference call etiquette.
  • Comfortable with Go To Meeting/conference call moderation.
  • Excellent group presentation presence, including use of PowerPoint.
  • Strong project management and organizational skills.
  • Strong documentation skills.
  • Excellent problem solving skills.
  • Poised to remain calm under pressure/conflict.
  • Balanced and fair; excels as a mediator between clients and the Company.
  • Strong technical skills (to train and troubleshoot on user experience of proprietary software).

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position PACE/LIFE and MedaCube Implementation  
Post Internal Days 0  
Number of Openings 1  
Location CareKinesis, Moorestown, NJ  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 

HoursPerWk None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://TabulaRasaHealthcareInc.appone.com



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