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Dental Assistant Supervisor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Dental Assistant Supervisor  
Full-Time/Part-Time Full-Time  

Under the supervision of the Clinical Director, the Dental Assistant Supervisor is responsible for overseeing the Dental Assistants focusing on administrative tasks and management with less direct patient care time. The DA Supervisors provides administrative and operational support to the Dental Department.

Representative Duties:

  1. Provide Clinical and Operational support to Dental Department Daily Functions
  • Evaluate operational systems, suggest improvements, and implement approved changes
  • Monitor patient flow within the office to promote efficiency and optimal Departmental functioning
  • Ensure adherence to sterilization/lab area protocols
  • Ensure safe use, disposal, and storage of chemicals or hazardous materials including dental amalgam, sharps, and biohazard materials
  • Maintain all Dental Department areas in compliance with Department directives and protocols
  • Comply with all center policies and procedures relative to infection control, exposure control and safety issues
  • Provide Dental Director with statistics and other data as requested
  • Maintain strict compliance with State, Federal and other regulations, (e.g., OSHA, Dental Board, HIPAA, ADA, and Fenway Health HR policies and procedures
  1. Effectively communicate within the Dental Department and across departments
  • Communicates needs to Dental Director and ensure timely resolution of any issues
  • Serve a liaison to sterile processing department and Infection Control Officer for proper upkeep of sterilization protocol to ensure equipment is available for use.
  • Serve on the Infection Control Committee with the Dental Director in support of Joint Commission continued accreditation
  • Organize operatories to ensure that appropriate equipment and materials are available for use
  • Perform independent procedures as directed in accordance with state regulation/laws and Dental Department directive and protocol
  1. Performs duties which assist the Dental Providers in the care and treatment of patients
  • Oversee all clinical orders through various vendors, maintaining the KanBan efficiency ordering to ensure an adequately stocked clinic and maintaining budget
  • Organize operatories to ensure that appropriate equipment and materials are available for use
  • Perform independent procedures as directed in accordance with state regulation/laws and Dental Department directive and protocol
  • Organized and ensure all lab cases have been received for daily patients
  • Perform and ensure all completion of in house laboratory work
  • Serves as Dentist’s or Hygienist’s chair-side assistant; focusing on proper coverage and efficient room turnover for clinic scheduling
  1. Effectively communicate with patients, Dental Assistants, students, vendors and other colleagues essential to the Dental Department
  • Communicate as appropriate with the laboratory to ensure timely case turnover as required; process, track and record outgoing and incoming laboratory prescriptions and cases for all Staff Dentists
  • Communicate with necessary vendors to coordinate clinic repairs and ensure equipment is available for use.
  • Effectively communicate and oversee with the DA student extern program to maintain a consistent influx of students.
  • Ensure operatory chair maintenance is complete
  1. Assist with front-end operations when needed
  • Maintain patient confidentiality, and behave professional as suitable for a highly visible position
  • Follow established policies for emergency appointment scheduling to help the front desk when needed
  • Effectively guide patients through dental appointment and transition from clinical to administrative care
  1. Provide training and supervision to assigned staff following FCHC policies and procedures
  • Manage the interviewing and hiring process for all dental assistants to maintain adequate coverage for all dental providers
  • Adhere to the best practices of successful staff supervision
  • Provide all dental assistants and externs with a comprehensive program orientation
  • Insure that staff received sufficient training regarding the full range of responsibility including infection control procedures, competencies, dental health record procedures, reappointment procedures, etc.
  • Assists in arranging continuing professional education, in-service training and orientation
  • Delegate daily/weekly tasks and other responsibilities to other Dental Assistants
  • Maintenance of all daily/weekly/monthly duties and tracking via ASANA or other project management systems
  • Schedule Dental Assistants to ensure adequate and efficient coverage including management of time off requests
  • Biweekly timesheet approvals for all dental assistants
  • Arranges monthly one-on-one direct report meetings and regular dental assistant staff meetings
  • Participation in weekly supervisor meetings for effective department communication
  • Provide regular written evaluations of assigned staff following agency evaluation guidelines
  • Completes annual updated competencies on all dental assistants
  • Make employment-related decisions regarding assigned staff within the scope of defined authority and following established agency and program guidelines
  1. Meet agency participatory expectations
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs other related job duties as required.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Certification as a Dental Assistant
  • Minimum of three years of experience as a Dental Assistant; experience in a multi-specialty/group practice or community health center setting strongly preferred
  • Strong working knowledge of Dental Office procedures and Certified Dental Assistant functions (eg mixing amalgams and cements, reading and maintain patient charts, instructing patients on oral health care and operating x-ray equipment)
  • Massachusetts Radiology Certification
  • Successful supervisory experience
  • CPR Certification
  • Basic knowledge of professional and legal standards required for working as a Lead Dental Assistant
  • Knowledge of the equipment, materials, procedures, and terminology used in dentistry (e.g. laboratory equipment, restorative and impression materials, and instrumentation)
  • Ability to read, analyze, and interpret documents such as procedure manuals, operating and maintenance instructions, and governmental regulations
  • Excellent interpersonal and computer skills
  • BORID registered license

Working Conditions and Physical Effort

  • Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odors and/or loud noises
  • Moderate physical activity Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most the day
  • Will work with blood or blood-borne pathogens and will require OSHA training
  • Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment

Supervisory Responsibility
This position is responsible for supervising the Dental Assistant Lead and Dental Assistants.

Category Dentistry  
Number Filled 0  
Location Dentistry - Fenway (Ansin)  
Shift -not applicable-  
Req Number DEN-19-00012  

This position is currently not accepting applications.

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