The Branch Support Associate is responsible for receiving calls from company branches and internal departments, as well as to maintain and respond to department email. The purpose is to answer procedural and process questions, perform various loan adjustment and modification procedures and processes to support branches and other departments, and to log and report problems to appropriate departments for resolution. The position may also perform various clerical and data entry duties as requested by management. These duties require the ability to be accurate, handle multiple phone lines and open issues concurrently, work quickly, and maintain composure while under pressure. Typically, the Branch Support Associate will have assigned duties that he/she will complete and maintain on an ongoing basis, but this may be updated or changed. The Branch Support Associate is expected to maintain a high state of flexibility with the handling of varied tasks that can change rapidly with little advance notice. The ability to adjust, prioritize, and to absorb additional workload are all vital characteristics.
Duties and responsibilities
This position is currently accepting applications.