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Assistant Center Manager 

Location OFallon, IL (1711 W Highway 50)  
Full-Time/Part-Time Full-Time  
Category Operations  

General Position Description:

The Assistant Center Manager assists the Center Manager with all aspects of center operations in order to provide quality medical care and services to the MedExpress patients.

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
  • Through genuine and positive communication, makes each customer feel informed, understood, and special.
  • An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. Adherence to standards of business conduct and compliance.
  • Learns all aspects of center operations.

MedExpress Leadership Responsibilities:

  • Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team.
  • Constantly communicates to the team, in conjunction with the Center Manager, is open to opinions and feedback from team members and follows through on commitments.
  • Creates a work environment in which people are able to perform to the best of their abilities.

Principal Duties and Responsibilities:

  • Assists Center Manager in supervising day-to-day operations of center. Assures patients receive excellent customer service. Oversees patient flow and assists medical and office staff as needed.
  • Tracks and manages center inventory and initiates re-orders. Manages and maintains budget.
  • Coordinates with Human Resources and regional leadership to complete employee hiring, counseling, discipline, performance evaluations, and dismissals.
  • Responds to request and inquiries from the general public in person and over the phone. Monitors patient satisfaction and resolve any complaints or escalate to the appropriate leader as needed.
  • Assists with monitoring and controlling initiatives for the center. Contributes to the efficiency and effectiveness of the department's service to employees and clients.
  • Prepares monthly schedule for office and clinical employees. May schedule and conduct general staff meetings as necessary under the direction of the Center Manager.

Working Relationships:

  • Will interact with all center staff based team-members including providers and non-providers daily.
  • May interact with members of the Senior Leadership team from the Administrative Offices monthly.
  • External Vendors as needed.

Position Requirements


  • Associates Degree or equivalent plus two years of healthcare.
  • Bachelor’s Degree in Business Management preferred.
  • Knowledge of HIPAA, OSHA and other State and Federal requirements.
  • The principles and processes for providing customer services. Including customer needs assessment, meeting quality standards for service and evaluation.
  • Experience in a lead role is preferred.
  • Excellent interpersonal and communication skills.
  • Strong analytical skills and statistical background.

Working Conditions

Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

About the Organization MedExpress opened the doors of its first location in Morgantown, West Virginia in 2001 to create a welcoming, considerate neighborhood medical center.

Since then, MedExpress has grown as part of our commitment to making sure patients in communities across the country have access to high-quality care when they need it. Today, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system-access and affordability. By living our values of Genuine. Caring. Friendly® in everything we do, we have the amazing power to improve peoples' lives.

As we work to solve the challenges in health care today, we need individuals who will be brave enough to tackle challenges and seize opportunities. The ability to provide high-quality care and exceed our patients' expectations belongs to each of us-whether you are a physician in our center or part of our IT team in our administrative offices. It is our responsibility to bring it to life for every MedExpress patient.

Together, we can revolutionize health care.

At MedExpress, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
• Competitive salaries and benefits
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement

Be a part of the team that is redefining the healthcare experience - one patient at a time.
Exempt/Non-Exempt Exempt  
EOE Statement MedExpress strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.  

This position is currently not accepting applications.

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