Share Email Opening
Title

CSR Supervisor- Animal Friendly 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Essential Duties and Responsibilities:

  • Manage a team of approximately 15-25 agents and ensure that all key metrics of performance per clients are met or exceeded
  • Act as the first level of escalation and resolve all people issues within the team through regular feedback, one on ones, and team meetings
  • Manage team performance; responsible for the overall development of the team and institute and enhance team performance and creative motivation, foster career advancement of the team members within the project or with lateral movement
  • Manage retention and attrition
  • Ensures company policies and procedures are adhered to
  • Work closely with QA/mentors to discuss errors/quality issues
  • Implement all programs, systems and procedures required by management
  • Work very closely with associates to resolve issues/problems through coaching
  • Conduct regular meetings/daily huddles to assigned team to discuss project and administrative concerns

Key Competencies:

  • Possess good leadership skills
  • Strong communication skills, written and verbal
  • Must be a team player and be flexible with schedule
  • Experience in managing and motivating a team towards achieving team goals
  • Ability to communicate metric targets, performance results, and relevant business updates to the team
  • Directly liaise with and provide reports to external and internal clients
  • Skilled in using required systems, tools and technology (or equivalent)
  • Demonstrate interpersonal, coaching, and supervisory skills
  • Positive attitude and good attendance standing
  • Results oriented and organized
  • No outstanding corrective actions

*Must complete the Keirsey Assessment, the Disc Assessment, and upload an updated resume to include current position.

 
Position Requirements

Minimum Education/Experience:

  • H.S Diploma or GED

  • Solid understanding and use of computer basics (windows; excel, word, outlook)

  • Must have call-center relevant leadership experience

Preferred Experience/Education:

  • Supervisor Experience

  • Associate’s Degree or Bachelor’s degree

  • Familiarity with Microsoft Suite, computer basics (Windows, excel, word, outlook)

 
Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Team Manager  
Location Phoenix  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently not accepting applications.

To search for an open position, please go to http://GMI.appone.com




Follow us
 


AppOne.comTM   copyrightŠ1999-2021 HR Services, Inc.
Click here for technical assistance.