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Pharmacy Technician, EMTM  


JOB PURPOSE: It is the objective of Tabula Rasa HealthCare (TRHC) to be the nation’s leading provider of Medication Therapy Management (EMTM) services. To achieve this objective, TRHC is partnering with health plans to empower members to meaningfully engage with their healthcare providers in making informed, personalized, medication-related clinical decisions. The Enhanced Medication Therapy Management (EMTM) Member Outreach Liaison is responsible for completing the initial outreach call to eligible health plan members and/or caregivers, as identified through the risk stratification process, and coordinating a scheduled call with a TRHC pharmacist to discuss a personalized comprehensive medication review.

Primary Functions:

  • Performs outreach calls on a daily basis to plan members whose demographic data is populated via queuing system.
  • Establishes and maintains routine workload prioritization and proficiency to meet established quotas.
  • Completes all components of the outreach contact.
    • Professionally greets member and confirms identity.
    • Confirms desire of member to be included within EMTM model and documents appropriately those who choose to “opt out”.
    • Performs medication reconciliation and documents any SIG disparities within the MedWise Advisor® system.
    • Documents items that need to be forwarded to partnering agency regarding member need or concern.
    • Verifies current prescriber information.
    • Verifies current pharmacy used.
    • Schedules appointment with PharmD for medication profile review.
    • Completes post-call survey.
  • Reviews and discerns where systems and/or processes may be enhanced to reduce, or prevent system breakdowns in order to improve customer satisfaction and elevates concerns to supervisor.

Secondary Functions:

  • Provides reports and analytics to the executive team upon request.
  • Attends required meetings.
Position Requirements


  • HS degree required, Bachelor's degree preferred.

EXPERIENCE: Minimum of 1 year pharmacy experience.


  • Certified Pharmacy Technician or Must obtain CPhT within 6 months of hire.
  • Current NJ Technician registration.


  • Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner
  • Proficient with MS Office Suite.
  • Must have a strong patient centered focus
  • Excellent communication skills, especially via phone.
  • Excellent interpersonal and relationship building skills
  • Strong computer proficiency to navigate proprietary and other software
  • Skilled at “selling” an opportunity and securing buy-in from all stakeholders, including patients
  • Understanding of clinical terms and impacts.
  • Able to multi-task and handle multiple priorities without sacrificing quality.
  • Detail oriented and organized
  • Reliable
  • Efficient
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Pharmacy Technician, EMTM  
Post Internal Days 0  
Number of Openings 1  
Location CareKinesis, Moorestown, NJ  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 

HoursPerWk None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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