Share Email Opening Title Client Relationship Manager - APG  About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.   Open Date 10/22/2019   Position Client Relationship Manager - APG   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Category Tax&Flood   Location Remote   Req Number TAX-19-00270   Description To be the customer's advocate at LERETA in support of establishing and maintaining high quality relationships between LERETA and its customers. Ensure that customer needs are fulfilled effectively, and facilitate customer's understanding of LERETA's services and capabilities. Customer Retention Focuses on Customer retention by working with operations to ensure extraordinary service. Provides timely assistance to written and oral customer questions and issues. Establishes at a minimum monthly personal contact with assigned customer base. Conducts recurring conference calls with client and internal business units as needed. Travels to visit clients as needed. Escalates customer issues to upper management, when necessary. Understanding of LERETA's most current services and capabilities Maintains a thorough understanding of LERETA's most current services and capabilities. Ensures that customers receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA's). Assures timely collection of monies is being reviewed monthly. Monitors, understands and reports on deviations from budged loan volume and monthly income per client. Identify and assess customer needs Assertively identifies and assesses customer needs. Documents required action steps, and coordinate with appropriate internal teams in line with established operational and technical parameters. When customer needs are outside scope of services provided, identifies, documents and recommends effective solutions to market needs, coordinating with Sales, IT, and Operations. Professional representation of LERETA Professionally represents LERETA to the lending community. Cultivates relationships for the purposes of furthering the company's business development objectives. Identifies opportunities for enhancement of its services.   Position Requirements High School Diploma or equivalent. Two years of related experience.   EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://LERETALLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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