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Vice President, Training  

Category NeighborWorks Services Group - Training  

NeighborWorks America: Working Together For Stronger Communities

Purpose of Division:

The NeighborWorks Services Group aims to build the capacity of organizations across the community development field through the development and provision of essential tools, learning and services. Created in 2014 through the merger of business units that charge fees for their services, the NWSG Division brings together a robust Training services department, which offers professional development for non-profit staff, boards and resident leaders across a variety of platforms (in person Training Institutes and place-based and online training) with a portfolio of more specialized Leadership, Outcome Evaluation, and Peer Learning services in a second department. Both are supported by a divisional marketing and a program financial services team reporting to the senior vice president.

Position Summary:

The vice president, NeighborWorks Services Group (NWSG) - Training is a strategic and entrepreneurial leader responsible for the design, production, delivery, evaluation, and marketing of a variety of training and other services including the sale of publications for the NeighborWorks Center for Homeownership Education and Counseling (NCHEC). The NeighborWorks Training Institute (NTI) provides the highest quality training to the staff and boards of organizations and various local and state government officials committed to improving the affordability of neighborhood housing, the vitality of neighborhoods, and the quality of community life. The training and other services are targeted towards professionals from the NeighborWorks network, as well as over 2,000 other entities each year. The NeighborWorks Training Institute catalogue includes over 300 in-person and online courses in community engagement, affordable housing, asset management/real estate development, community economic development, construction and housing rehab, non-profit management and leadership, community and neighborhood revitalization, housing counseling, financial capability and single family and small business lending. In addition to the coursework, participants benefit from a variety of certifications that enable them to advance professionally and qualify for US Department of Housing and Urban Development (HUD) funding.

Essential Duties/Responsibilities:

  • Directs those units within the division responsible for the cost-effective design, production, delivery and evaluation of a broad array of training programs, including curriculum and operations in support of online and large and small in-person training events, and the sale of NCHEC Publications, staffed by 45 to 50 individuals.
  • Ensures key assets required to deliver training are established and updated, including a cadre of skilled consultants/trainers and marketing content and materials. Provides strategic guidance on marketing strategies and tactics in support of Training.
  • Works with the SVP, VP ELAP and Senior Directors to create a culture that centers Race, Equity, Diversity and Inclusion (REDI) in all our business practices and culture.
  • Directly supervises the senior directors of Curriculum, NCHEC, Training Operations and the manager of Online Learning. Manages all aspects of personnel management for direct reports and their reports: time and attendance; promotions; salary adjustments; new hires; and work plan development and performance evaluations.
  • Serves on the cross divisional leadership team that is defining our business needs, procuring, developing and implementing our new Event and Training Management System (LMS/EMS) built on a Customer Relationship Management Platform (CRM) - ideally on Salesforce. Oversees the change management of some staffing responsibilities that will come about once ETMS in implemented.
  • In collaboration with the manager of Online Learning, develops and implements a growth strategy for our online learning business line.
  • Coordinates with the vice president of Evaluation, Leadership and Peer Learning (ELAP) to ensure Training Operations support the New Network Leaders Peer Forum, the NeighborWorks Executive Director's Symposium, and other key efforts such as Peer Learning among others.
  • Collaborates with NeighborWorks' leadership in a manner that creates and promotes cross-divisional understanding and systems that align with NeighborWorks' strategic and operational needs, while enabling the growth envisioned within the NWSG.
  • Assists SVPs in interactions and presentations with NeighborWorks' members and external stakeholders to position NWSG as a highly valued provider of services to the field.
  • Identifies potential business and fundraising opportunities across the field and works closely with NeighborWorks' Resource Development unit to create and support fundraising strategies in support of NWSG's work. This includes managing the pipeline of written proposals, reports and outside fund stewardship. Also works closely with other colleagues on topics of procurement, branding/communications, development of a new CMS built on a CRM platform, IT and programmatic areas.
  • Serves as an engaged member of NeighborWorks' senior management team, as required.

Nature of Work Contacts:
Executives and staff within NeighborWorks America, Board members and agency representatives, the NeighborWorks network and the broader community development field, private and public-sector partners including funders, customers, speakers and training faculty. NeighborWorks contractors, vendors and other company representatives.

Fiscal Responsibilities:
Oversees the management of all assigned in-person and online training activities and operations, CounselorMax, our new CMS, and Publications including budgeting, reporting and audit.

Position Requirements

Required Minimum Qualifications:

(a) Education and Experience:

  • Ten years of direct experience developing, delivering and/or managing adult education and professional training programs including curriculum development, training design and evaluation, training of trainers, instructional material development and staff development.
  • Experience managing an online learning program is strongly preferred.
  • Advanced degree in adult education, an MBA or related field preferred.
  • Experience with roll out of new/updated technology systems for clients/customers.
  • Deep knowledge of professional training trends.
  • At least 10 years of experience supervising, developing and managing large, diverse staff including senior and mid-level managers, subject-matter experts and technically trained staff.
  • Experience with roll out of new/updated technology systems for clients/customers.
  • Experience with implementing and commitment to advancing equity, diversity and inclusion principles and values in an organizational setting.
  • Experience with identifying and pursuing fund raising opportunities (grants and/or contracts from public and private sources), writing grants and/or proposals, and writing reports to funders.

(b) Licenses, Certifications: None specified.

(c) Competencies, Knowledge, Skills & Abilities

  • Ability to work collaboratively with colleagues in multiple functional areas toward mutually beneficial solutions.
  • Demonstrated ability to achieve the highest levels of staff motivation, dedication and performance.
  • Ability to manage a dynamic budget with multiple revenue sources and funder requirements.
  • Strong business acumen with project management and strategic planning skills.
  • Proven ability to coach managers.
  • Change management skills.
  • Track record of growing programs/business lines and seeking grant or contract funding.
  • Experience leading an online learning business.

(d) Technology: Proficiency in Microsoft Office and its applications.

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

  • Sensitivity to racial, gender, sexual orientation and cultural differences
  • Effective, respectful, and timely communications with internal and external stakeholders
  • Listening effectively, seeks and accepts feedback
  • Effective team work
  • Analytic, thoughtful and strategic thinking
  • Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization

Preferred Qualifications:
Experience in community development/affordable housing and the non-profit sector. Background in professional development, program management and leadership development.

Working Conditions:
(a) Travel:
Up to 25%.
(b) Physical/Sensory Demands: Fast paced, high pressure, working environment, extensive computer use.

Special Provisions:
None specified.

Duration Continuous  
Division NeighborWorks Services Group  
Department Training  
Travel up to 25%  
Working Conditions Fast paced, high pressure, working environment, extensive computer use.  
Close Date 10/29/2019  
Location CORPORATE HEADQUARTERS: District of Columbia Office  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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