GENERAL STATEMENT OF DUTIES: Performs professional duties as it relates to assisting veterans obtain benefits and services. Advocates for and assists veterans in VA claims process; identifying additional needs and coordinates with appropriate agencies to for assistance. Works under the direction of Director or their designee. STATEMENT OF TASKS: Conducts interviews and evaluates veterans and dependents to determine their needs and qualifications for various benefits and programs; Prepares and submits claims, processes appeals as per federal and states statutes on behalf of veterans and/or their dependents; Reviews medical documents to determine claim or appeal action to the Department of Veterans Affairs, state or local agencies on behalf of the veteran or dependent; Work with appropriate agencies in order to secure documents to properly submit claims for veteran or dependents; Monitors changes in VA regulations and applicable legislation to ensure the accurate delivery of benefits and services; Responsible for writing and maintaining accurate and detailed documentation of all case-related activity and ensuring it is uploaded to veterans file; Prepares all required documentation and uses appropriate citing from the Code of Federal Regulations Title 38; Ensures Privacy Act Laws and adheres to with regard to personnel and client files; Engage with the veterans services organizations within the community to include representing Veterans Services at events outside the office; Speak on behalf of Veterans Services at veteran groups and public events on benefits and programs available to our veteran population; Prepare and maintain accurate records and reports as assigned. |