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Behavioral Health Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Behavioral Health Specialist  
Full-Time/Part-Time Full-Time  

Under the general supervision of the Manager of Integrated Behavioral Health, the Behavioral Health Specialist provides and coordinates support, counseling, advocacy and referrals to community resource services to medical department patients.

Representative Duties:

  1. Provides direct case management services to medical patients
  • Upon referral of patients, reviews medical and psychosocial history, assesses problems and refers patients as appropriate in a timely, courteous manner
  • Provides case management services to medical department patients as indicated
  • Provides information to patients about available community resources and assists patients to determine eligibility and obtain services by giving resource list and/or contacting services directly
  • Provides on-going supportive maintenance to patients as appropriate and conducts outreach to encourage clients to utilize further needed services
  1. Provides direct behavioral health services to primary care clients
  • Provides psychosocial assessments and behavioral health and substance abuse diagnostic evaluations for medical patients
  • Provides direct behavioral health treatment to medical patients with an emphasis on short-term, evidence-based psychotherapeutic treatment within the primary care setting
  • Identifies high-risk psychosocial factors that impact health status; engages patients by phone and in person to monitor progress, builds therapeutic alliance, provides education, encourages treatment adherence, mitigates risk factors, reviews goals and expectations of treatment in order to stabilize functioning
  • Develops and provides group therapeutic interventions for medical patients
  • Assumes essential role in coordination of care
  • Participates and supports the Patient Centered Medical Home model
  • Adheres to NASW Code of Ethics.
  1. Child/Adolescent Care (if applicable)
  • Demonstrates an understanding of the developmental milestones of children/adolescents
  • Demonstrates an understanding of development of gender identity and sexual orientation in children/adolescents
  • Demonstrates an understanding of the needs of children/adolescents with mental health issues
  • Demonstrates an understanding of the needs of children/adolescents with addiction issues
  • Demonstrates an understanding of the child’s/adolescent’s role within a family system
  • Demonstrates effective and age-appropriate clinical interventions with youth and families
  1. Ensures access to care:
  • Effectively manages caseload, including bringing new clients into BH care and ending episodes of care as appropriate
  • Maintains required caseload and meets productivity expectations, according to department standards
  1. Provides coverage for assigned open access paging days:
  • Covers open access pager shifts in the morning, afternoon, and evening (2 to 3 per week)
  • Responds to requests from medical staff for routine and crisis interventions and warm handoffs
  • Handles periods of multiple, simultaneous requests for patient care
  • Actively interacts with and solicits referrals from medical providers
  1. Collaborates with other agencies and services:
  • Develops and maintains resource listings appropriate for Fenway Health patients
  • Works with Medicaid, Medicare, Welfare, Social Security, housing, educational, day care and other institutions to assist patients
  • Consults with a variety of health center and community staff (Nutritionists, Home Health Aides, P.H. Nurse, and Medical staff) about specific clients and general approaches to patient treatment
  1. Performs and Completes Administrative Tasks in a timely and efficient manner
  • Writes case notes for each client interaction
  • Completes treatment plans, treatment plan updates, session notes, assessments, and discharge summaries according to department standards and in accordance with Fenway policy
  • Participates in staff and team meetings and conferences
  • Participates in regularly scheduled supervision
  1. Meets Agency Participatory Expectation
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Requires a Master's Degree in Social Work or related mental health field.
  • LCSW required, LICSW preferred or equivalent independent licensure required
  • Experience with CBT, short-term interventions and mental health and substance abuse assessment and evaluation
  • Interest in or experience with LGBT and HIV issues
  • Ability to work effectively as a member of a multi-disciplinary team
  • Excellent interpersonal skills and ability to be an effective team member
  • Flexibility, adaptability, and ability to multitask required
  • Experience working in an ethnically, culturally, and racially diverse environment preferred
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to move around the medical care areas and see patients in non-traditional settings, such as an exam room
Category Behavioral Health  
Number Filled 1  
Location Behavioral Health - Ansin Building  
Shift -not applicable-  
Req Number BEH-19-00029  

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