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Systems Trainer 


Summary of Opportunity

Tabula Rasa Healthcare, Inc. is looking for a Systems Trainer to join our Learning Services team, to develop and deliver software product training on our Mediture and Cognify Solutions. This position is responsible for the instructional design and maintenance of training curriculum and end user documentation, as well as the delivery of instructor-led on-site, web-based, and eLearning training sessions. The Systems Trainer is also an integral member of the Client Services team, ensuring customers have the support and training they need to be able to use their Electronic Health Record system effectively.

This position is multi-faceted in the field of training and development and the industry of Healthcare Information Technology. If you’re looking for a fast-paced, collaborative work environment where you can use your strengths and “know-how” to gain valuable experience, this could be the job for you.

Open to remote opportunities.

Your Focus (Day-to-Day Duties)

  • Design and develop effective training curriculum for system implementations, software releases, and updates.
    • Work with internal Product Development subject matter experts to determine and document end-user workflows for product modules, tools, and features.
    • Design curriculum that meets the needs of the adult learner with core foundational concepts, visual depictions, and terminology that complements system workflow instruction.
    • Determine the appropriate document type to develop: administrator guides, user guides, exercises, and tip sheets.
    • Coordinate and align documentation style and format to ensure a consistent approach for all customer-facing training documentation.
    • Take feedback from end users to continuously improve training scenarios and instructional content to meet the use-case needs of customers.
    • Update and post documentation to Mediture’s internal Technical Publications and customer-facing online Help libraries.
  • Deliver instructor-led on-site and web-based training.
    • Deliver instructor-led on-site training sessions for new client system implementations.
    • Deliver web-based training sessions for software releases and refresher trainings to existing-clients.
    • Conduct internal training sessions for onboarding new hires and internal knowledge-sharing initiatives as requested.
    • Present training related topics at Mediture user groups and conferences as requested.
  • Design and develop effective e-Learning videos.
    • Determine effectiveness and efficiencies of using an eLearning format for training and self-paced learning opportunities.
    • Storyboard and script video content for short micro-learnings of product modules, tools, and features.
    • Record and produce eLearning videos.
    • Post eLearning videos to Mediture’s customer-facing online Help library.
  • Maintain the training environment.
    • Build and stage the training environment for training and demonstration needs.
    • Request appropriate release and maintenance updates for the environment to ensure it is training-ready when needed.
    • Work as an integral team member of Mediture’s Learning Services, under the leadership, direction, and processes of Mediture’s larger Client Services team.
    • Partner with fellow trainers to share in the breath of training requests across multiple system modules and tools, and collaborate in producing intentional training curriculum that meets the needs of the adult learner.
    • Collaborate with Mediture’s Technical Writer to share in producing high-quality customer-facing reference and training documentation, copyediting, conducting peer reviews, and making style guide decisions.
    • Work in partnership with Mediture’s larger Client Services team to understand client configuration, workflows, needs, and desired outcomes.
    • Communicate customer inquiries or issues with appropriate Product Development, QA, Helpdesk, and Client Services teams, helping to translate client needs to system solutions.
    • Coordinate with the Client Services team to develop customer-focused training plans and schedules for new and existing clients.


Position Requirements

Qualifications Skill Set

  • Bachelor’s Degree with 3-5+ years of Training and Development related experience.
  • Well-versed and experienced in instructor-led, virtual, and e-Learning training, instructional design, and principles of adult learning theory.
  • Excellent verbal and written communication skills, interpersonal skills, and presentation skills.
  • Organized with good time-management skills, ability to multi-task and manage competing priorities in a fast paced, demanding environment.
  • Ability to think strategically and adapt to changes in organizational or product priorities.
  • Reliable, self-motivated, detail oriented, and problem solver.
  • Ability to effectively handle pressure and audience variables.
  • Ability to work comfortably both independently and in a team environment.
  • Ability to portray an authentic professionalism and a consistent “can-do” attitude as a team member and ambassador of Tabula Rasa Healthcare, Inc. and its products.
  • Ability to travel, estimated up to 20% (domestic).

Preferred Qualifications

  • Demonstrated proficiency in Microsoft, Camtasia, and SnagIt applications preferred.
  • Experience working in Healthcare, with Learning, IT and/or Project Management teams
  • Knowledge of Electronic Health Record system implementations and support
  • Familiarity with PACE, MLTC, or other capitated programs is a plus
Full-Time/Part-Time Full-Time  
Shift Days  
Position Systems Trainer  
Post Internal Days 0  
Number of Openings 1  
Location Mediture - Eden Prairie, MN  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 

HoursPerWk None Specified 

supervisorUID None Specified 

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