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Program Manager, Immigration Legal Services 

About the Organization Catholic Charities East Bay is a nationally accredited, non-profit social services agency serving all who need our help in Alameda and Contra Costa Counties. For 85 years, we have been providing innovative solutions to help people facing difficult and complex circumstances. We work with youth, children, and families to promote resilience, strengthen families, and pursue safety and justice.  

Position Summary:

Catholic Charities East Bay is strongly committed to the well-being and effective integration of newcomers and immigrants. We take a holistic approach based on our aim to transform lives for the better. The Immigration Legal Services Program Manager is responsible for managing the administrative and outreach functions of the program, working with the Director to spearhead the direction of the program, and ensure appropriate integration with other agency programs to help clients succeed.

The Immigration Legal Services Program Manager is responsible for grants management and reporting of deliverables, as well as leading revenue generating activities, including fee collection. Catholic Charities seeks a visionary, responsible, and compassionate Department of Justice (DOJ) accredited representative or Juris Doctor, with excellent communication skills in both Spanish and English, demonstrates a passion for immigrant rights issues, and has non-profit experience to fill the role of Immigration Legal Services Program Manager.

Reports To: Director of Immigration Legal Services

Essential Responsibilities:

  • The Program Manager is responsible for managing the administrative and outreach functions of the program, working with the Director to spearhead the direction of the program, and ensure appropriate integration with other agency programs to help clients succeed.
  • In partnership with the Director, the Program Manager will receive and disseminate training on best practices and up-to-date developments in administration of client services, to ensure compliance with grant and contract requirements.
    • Construct compliant documentation procedures that reflect current high standards of reporting within the program.
  • Provide technical assistance to Grants, QA, Finance, and various other support programs involved in development and/or operations of programming in Immigration Legal Services.
  • Evaluate the strengths and weaknesses of the legal services including regular outcomes measurement and analysis
  • Assist in the preparation of grant and contract requests and renewals with the Grants Department, including providing narrative content and budget preparation.
  • In partnership with the Director, coordinate, facilitate, and assume overall responsibility for compliant auditing processes and reports.
    • Prepare and submit data for program reports on program goals and grant deliverables.
  • Monitor, control and manage program operations to meet legal expectations and revenue goals, and recommend corrective actions steps as needed.
    • Monitor performance goals for each staff member and office.
  • Liaise between support departments and program management to ensure smooth operations delivery.
  • Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
  • Ensure compliance with agency and funder standards and procedures.
  • Build and maintain strong relationship with key stakeholders through regular meetings and communications.
  • In partnership with the Director, evaluate current operational performance and provide strategic plan for improvements.
  • Provide direction and guidance to teams to achieve performance targets.
  • Identify problems in operations process and in partnership with the Director resolve them in quickly and timely manner.
  • In partnership with the Director, develop standard operating procedures for efficient program operations.
  • Implement best practices across all sites, including complying with COA standards for Immigration Legal Services
  • Work with Director to calendar and set the agenda for regular legal team case rounds.
  • Attend agency administrative meetings as requested.
  • Provide staff in direct reporting line with performance evaluations and performance improvement plans when necessary.
  • Represent Catholic Charities at community functions, and at other events as requested.
  • Coordinate logistics and staff presence for presentations and outreach events on immigration issues.
  • Establish strategic partnerships with other agencies, parishes, law firms and community organizations
  • Ensure the ongoing success of collaborative relationships.
  • The Program Manager will be primarily responsible for recruiting, training, and supervising legal volunteers.
  • Promote the dignity of immigrants and their contributions to counter anti-immigrant sentiments.
  • When appropriate, advocate for the fair and equitable treatment of immigrants in the public arena within advocacy parameters.

Position Requirements


  • Bachelor’s Degree or JD or equivalent work experience. 40+ hours of immigration law training
  • 3+ years of direct immigration law experience and 3+ years providing administrative and management support in a professional office environment
  • Experience creating and analyzing budgets and datasets
  • Data entry and reporting with software
  • Experience supervising and training 2 or more employees in basic administrative tasks in social service administration or equivalent
  • Strong administrative, organizational, interpersonal, verbal communication, and writing and presentation skills are required
  • Must have proven and strong leadership skills
    • Coordinating outreach for legal services at local events and with other service providers
    • Act as media liaison, coordinating ethnic and mainstream media partnerships, in collaboration with the Catholic Charities’ Communications Director
  • Experience with INSZoom or similar immigration software
  • Minimum 1 year experience moderating or administering legal database
  • Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software. Ability to scan, edit and create .pdf files and experience with shared folders. Management and creation of cloud folders and online forms
  • Valid driver’s license and proof of insurance

Core Competencies:

  • Demonstrates a fundamental respect for the dignity of others. Works collegially and is a proven team builder. Inclined to coach and teach in order to improve knowledge and ability of others, but holds people accountable for results
  • Understands and values quality improvement. Able to effectively address overlapping projects and deadlines. Adaptable and reliable in face of conflict, crisis, or changing priorities
  • A demonstrated commitment to diversity and inclusion; valuing a diversity of perspectives and encouraging contributions by all team members
  • Ability to be a team leader
  • Ability to thrive in a flexible, fast-paced, accredited, and growth oriented environment while maintaining a positive solution oriented approach
  • High analytical abilities to process large amounts of data from multiple sources. Ability to prioritize across multiple types of work and coordinate the work of others
  • High level of independent judgment required
  • Ability to network and interact internally and externally
  • High level of oral, and written communication, ability to speak to explain complex legal procedures to a many audiences
  • Must be fluent in spoken and written Spanish

Experience serving clients from many different cultures

Benefit Status: Benefits include Medical, Dental and Vision insurance; 403(b) Retirement Plan with employer contribution, paid vacation, sick leave, and holidays (17 days in 2019); Life and Accidental Death and Dismemberment (AD&D), Short-Term and Long-Term Disability Insurance, and Employee Assistance Program, Flexible Spending Account.

Overtime (FLSA) Status: Exempt

Full Time/Part Time Status: Regular full-time (35 hours per week)

Full-Time/Part-Time Full-Time  
EOE Statement Catholic Charities East Bay is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, color, genetic information, ancestry, national origin, physical or mental disability including Acquired-Immune Deficiency Syndrome (AIDS) AIDS-Related Complex (ARC), or military status, any other characteristic protected by law.  
Exempt/Non-Exempt Exempt  
Hiring Manager(s)  
Category Legal  

This position is currently accepting applications.

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