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Title

IT Help Desk Assistant/Concierge-Tier one 

About the Organization OTJ is Design driven. People focused.
OTJ Architects is a premier architecture and design firm that creates award-winning projects nationwide from its offices in Washington, D.C., New York, NY, Miami, FL, and San Francisco, CA.
For nearly 30 years, OTJ has partnered with clients in the commercial real estate, corporate, government, arts and entertainment, as well as nonprofit sectors to create environments where individuals can excel and organizations thrive.
By leveraging evidence-based principles, strategy, and a digitally integrated process, OTJ mitigates the risks and uncertainty associated with design to deliver enduring human centric solutions that drive optimal staff performance and maximize each organization's real estate investment.
 
EOE Statement OTJ is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position IT Help Desk Assistant/Concierge-Tier one  
Description

Reports to the Director of HR and Operations and the Managing Partner

Role/Responsibilities:

  • Manages / filters all IT requests and assigns to appropriate personnel
  • Completes tier one requests in a timely manner thus helping the productivity and efficiency of staff
  • Maintains and manages IT Ticketing system (works with our Consultant NGEN) who handles Tier 2-3 requests.
  • Follow through and reports on IT tickets that are assigned to additional personnel
  • Respond and resolve tier-one ticketing system requests
  • IT concierge for minor IT as needed items
  • AV tasks/Technology set up for meetings/events
  • Maintains IT equipment inventory
  • Other IT Duties as assigned

 
Position Requirements

Requirements:

  • Associates or Bachelor's Degree in IT or Business Field
  • At least 3 years of IT Help Desk experience
  • 50WPM at least
  • Organized, detailed and Tech Savvy
  • Outlook 365, Sharepoint, CRM
  • Architectural firm/Design Firm experience a plus
  • Office Suite, Accounting Software, etc.
  • GREAT CUSTOMER SERVICE, COMMUNICATION AND RESPONSIVE
 
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Location OTJ DC  

This position is currently accepting applications.

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