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Title

Senior IT Support Specialist 

Description

Position Overview

The Senior IT Support Specialist will provide hands-on support for our headquarter location while playing a role in an expanding our multi-site virtual IT User Services team. This role will perform local & remote computer/device & software support, IT and Applications administration, and systems/network administration as needed.

Reporting Structure

This position reports to the Manager of User Services

Responsibilities

  • Provide day-to-day support for local and remote End-Users
  • Respond to requests, determine nature of issue, and resolve or route accordingly
  • Provisioning, Support, & De-Provision desktops/laptops, peripherals, devices, phones, standard productivity software, & IT related solutions (VPN client, back-up solution, Anti-Virus/End-point protection)
  • On-Prem and Cloud-based Application Administration (Office 365, Okta, Box, etc.)
  • Maintain & Support Conference Room A/V solutions
  • Create/update documentation (support, administration, user-procedures, quick reference guides); & delivers supportive training to IT members and End Users
  • Set-up and support of lab and test devices
  • General Network, Phone, and Server Support & Administration
  • General Datacenter activities (cabling, racking, troubleshooting, testing)
  • Coordination with multi-location IT team
  • Maintain inventory and participate in IT equipment planning process
  • Maintain asset information as per departmental process
  • Purchasing for IT equipment and supplies
  • Periodic compliance reporting and remediation
  • General printer support, coordinate with Printer vendor
  • Organize and maintain IT server room, IT storage, and IT work areas
  • IT Coordination for external vendors/partners
  • Participate in team OnCall rotation for site support.

Qualifications

  • 2-4 years of direct experience in an IT technical or operations role
  • Experience providing hardware and software support in a Windows environment
  • iOS mobile device deployment, remote management, and support expertise
  • Ability to successfully track multiple tasks and remain cheerful under pressure
  • Ability to document and socialize procedures, findings, improvements, & techniques
  • Excellent verbal communication, effective with remote communication
  • Ability to handle multiple projects simultaneously
  • Shift 6:00 AM - 3:00 PM
  • Ability to provide On-Call and After-Hours support
  • Ability to lift up to 50lbs
  • Must be able to successfully pass a pre-employment criminal background check and drug test
 
Position Requirements  
EOE Statement Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).  

This position is currently not accepting applications.

To search for an open position, please go to http://Proterra.appone.com



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