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Title

Physical Testing Coordinator 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Merieux NutriSciences welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.  
Category Laboratory (General)  
Description

Overview

The incumbent is responsible for the daily activities of Physical Testing department personnel. This individual provides personalized support and quality service to the clients of the laboratory. This position develops testing procedures and communicates operational requirements to laboratory personnel.



Job Duties

  1. Answer client phone calls, identify their requirements and address their needs such as price quotes, literature, turn-around-time commitments, etc.
  2. Complete client information sheets and implement client service Standard Operating Procedures. Set up client with customized test codes on LIMS system with assistance from IT department.
  3. Supervise the activities of the Physical Testing department personnel to ensure operations are in accordance with assigned tasks.
  4. Train clients and lab personnel on methods and procedures, and communicate any procedural or operational difficulties or delays that may arise.
  5. Assist department personnel with analysis as needed to ensure accurate and timely results.
  6. Read, calculate and record analysis data to produce reports for client. Correct any discrepancies that may occur.
  7. Work with clients regarding any complaints and investigate possible solutions then communicate any emerging client requirements as needed.
  8. Provide results and additional information to client according to their time frame and inform client contact of any late or out of spec results as soon as possible.
  9. This position has the responsibility and authority to initiate action to prevent or minimize departures from the quality system or test procedures. This authority includes addressing resource needs to properly address issues such as client turn-around time requirements, overtime limits, employee turnover, work stoppage and assure the appropriate type and amount of materials are ready and available for use.
  10. Perform other related duties as needed.
 
Position Requirements

A broad knowledge of laboratory safety procedures and policies is necessary to ensure a safe working environment. A general knowledge of the Laboratory Information Management System is required to ensure accurate entry and proper documentation.  Supervisory skills are essential to secure proper and efficient daily operation of assigned tasks. This position requires fully developed interpersonal, verbal and written communication skills to interface with clients and build departmental relationships.  Client empathy and a general knowledge of service attributes that support high client satisfaction is required to provide proactive and responsive service to clients. Planning skills are needed to ensure that sample is received properly for future procedures.

 
Full-Time/Part-Time Full-Time  
Position Physical Testing Coordinator  
Number of Openings 1  
Location Columbus, OH  
About the Organization Mérieux NutriSciences is dedicated to improving food safety and quality through nutritional research, scientific excellence and innovation at every step of the food supply chain.

To learn more about our organization please follow this link: https://www.youtube.com/watch?v=qCkfhvS4LuA&feature=youtu.be  

This position is currently accepting applications.

Apply Now



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