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Title

Buffet Shift Supervisor 

Category Food and Beverage  
Description

ESSENTIAL DUTIES OF THE POSITION:

  • Enforces performance standards, policies and procedures as they relate to venue operations; monitors food service staff on the dining floor.
  • Ensures smooth and efficient operations on a continual basis.
  • Ensures the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.
  • Ensures compliance with all health and safety regulations.
  • Assists venue manager with scheduling of associates and ensuring correct staffing levels and adjustments in accordance with guest needs and volume levels.
  • Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.
  • Promotes positive input to venue manager concerning operational deficiencies and areas in need of improvement.
  • Promotes positive guest relations through prompt, courteous and efficient service.
  • Responsible for listening to, evaluating and handling guest complaints in a way that satisfies the guest.
  • Knowledge of Mille Lacs Corporate Ventures internal controls, policies and procedures.
  • Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
  • Any and all other duties as assigned.
 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • Three (3) years of progressive restaurant experience, to include one (1) year of Supervisory/Managerial experience; or, two (2) years of progressive Grand Casino restaurant required.
  • Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
  • Alcohol Awareness Certification (CARE) preferred (Certification is required within one (1) year of placement) if applicable.
 
Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Buffet Shift Supervisor  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently accepting applications.

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