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Clinical Manager OPTUM Student Health Center, On-Site Solutions 

Location Boston, MA (Wentworth Institute of Technology Student Health Center– 578 Huntington Ave.)  
Full-Time/Part-Time Full-Time  
Category Employer Health Services  

General Position Description:

The Clinical Manager within the OPTUM Student Health Center is responsible for ensuring the well-being of patients, leading daily operations and client interactions, providing quality medical care and services and creating a positive, supportive environment for patients and staff. This Clinical leader will be responsible for quality checks, procurement, scheduling, and first line support to staff on service-specific clinical issues. Collaborates with the Medical Director on clinical issues and works in conjunction with On-Site Solutions Operations & Human Capital Teams on issues (employee relations, physician relationships, regulatory compliance, orientation, etc.).

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
  • Demonstrates effective verbal and written communications that are clear, well-organized and demonstrates an understanding of audience needs.
  • Utilizes genuine and positive communication to make each customer feel informed, understood and special.
  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.

MedExpress Leadership Responsibilities:

  • Provides clear direction to achieve goals creating an environment that fosters team commitment and employee engagement.
  • Maintains the perseverance to drive and sustain the changes that occur at MedExpress while being resilient and flexible and inspiring and motivating the team.
  • Constantly communicates to the team in conjunction with the Director Clinical Operations, On-Site Solutions; is open to opinions and feedback from team members and follows through on commitments.
  • Creates a work environment in which people are able to perform to the best of their abilities.

Principal Duties and Responsibilities:

  • Drives excellence in all aspects of day-to-day operations of the Optum On-Site Student Health Center through managing scheduling, all clinical staffing needs, training, workflows and other items as needed.
  • Helps establish and maintain patient centered medical home certification and staff compliance with programs/processes.
  • Manages and provides clinical support to non-provider staff.
  • Coordinates and participates in the delivery of patient care ensuring compliance with physician orders and established policies and procedures.
  • Ensures proper distribution of assignments and adequate utilization of materials, time and personnel to facilitate patient and work flow. Assists staff in developing organizational skills and in selecting priorities for the delivery of patient care.
  • Acts as the catalyst to ensure staff are passionate about delivering genuine, caring and friendly healthcare; maintains a culture of excellence by recruiting, developing and retaining staff.
  • Coordinates training of new clinical employees, including monitoring progress of new clinical employees and coordinating and participating in yearly training requirements.
  • Assists with clinical directives to include implementation, evaluation of process and problem solving.
  • Manages inventory to include ordering of medical supplies, observing trends, preparing for seasonal fluctuations, implementing changes in formulary and meeting temporary needs regarding backordered supplies.
  • Maintains quality assurance standards within the clinic. Performs or monitors quality assurance testing for the laboratory, clinic and OSHA, to include weekly checks, monthly checks, quarterly checks, training of new staff and yearly training as directed.
  • Monitors patient referrals. Assists with review of referrals to ensure prioritization, distribution and completion and maintains clinical logs.
  • Collaborates with the client’s other in-house and third party health and wellness resources to provide an integrated experience for members.
  • Assists with maintaining a safe and clean working environment in accordance with OSHA standards. Assists with sharp container checks, annual TB testing and annual employee flu shots.
  • Monitors lab errors to include assisting with investigation, completion of lab error reports, evaluation of errors and re-education or additional training as indicated.
  • Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the On-Site Solutions and staff.
  • Oversees meeting the needs of the patient - processes requests and referrals and provides efficient follow up with the patient, pharmacy or other entity, as needed.
  • Assesses, screens, triages and performs treatments ordered for patients.
  • Performs medical treatments as ordered by provider or established MedExpress standing orders.
  • Assists the provider with examinations, procedures and other duties.
  • Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
  • Prioritizes and multitasks to optimize patient flow and the patient experience.
  • Assists the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
  • Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
  • Complies with and follows policies and procedures as outlined by MedExpress.
  • Maintains HIPAA at all times.
  • Other duties as assigned such as new models of care and new types of procedures, etc.
  • Obtains and maintains patient centered medical home accreditation to include, but not limited to, developing and implementing a quality improvement program, establishing and coordinating exchange of relevant patient information within the guidelines of HIPPA with local healthcare organizations and obtaining and analyzing performance data.
  • Participates in quality improvement projects to include the following topics: patient/primary care provider relationship, accessibility to care, comprehensiveness of care, continuity and/or coordination of care and clinical study.

Working Relationships:

  • Works autonomously but maintains close working relationships with physicians, advanced practitioners and On-Site staff.
  • Close partnership & communication with all members of the On-Site Solutions Department, Field & Clinical Operations Leadership and Chronic Disease Management team.
  • Works closely with local healthcare institutions, consulting physicians and other necessary agencies for overall coordination of the patient’s care.
  • May interact with client representatives as required.
  • External care services within vicinity of On-Site Solutions.

Position Requirements


  • Must be a graduate of an accredited clinical program, such as an accredited School of Nursing or an accredited AART program.
  • Must possess an active/current and unrestricted state license, such as RN, LPN or RT, other clinical licensures held will be considered.
  • Strong preference for RN Licensure.
  • BSN, MSN or other advanced relevant degree preferred.
  • Minimum 3 years clinical experience in related field (Health Clinic, Emergency Department, Primary Care) required. Strong preference for experience in an on-site clinic environment.
  • Experience working in a leadership role preferred (lead/charge nurse or practice manager) where work week may be 50% administrative or greater with clinical percentage flexing to meet 100% utilization depending on clinic needs.
  • CPR certification required.
  • Strong patient care and quality focus is a must.
  • Experience in a business or client-facing setting required.
  • Proven capability in exercising tact and diplomacy dealing with sensitive, complex and confidential patient issues and situations.
  • Knowledge of applicable federal, state and local laws and regulations including the requirements of HIPAA, OSHA and FERPA as well as applicable state rules and regulations pertinent to medical practices.
  • High level of comfort with applicable software and systems including maintaining accurate data and reporting, as well as experience with scheduling tools, MS Office suite and clinical management systems (EMR/EHR).
  • Ability to perform duties in accordance with the customary rules of ethics and conduct of the applicable State Board of Nursing and/or the AART or any other such regulating bodies.
  • Experience responding to requests and inquiries from the general public in person and over the telephone.
  • Strong preference for clinical experience and appropriate licensure scope to perform venipuncture, lab specimen collections and experience obtaining venous access for medication administration.
  • Ability to communicate effectively both orally and in writing.
  • Proven ability to supervise, coach and develop staff using excellent interpersonal and communication skills.
  • Required to maintain CME’s as applicable for licensure.

Working Conditions:

On-Site Solutions-based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other On-Site Solutions/Centers, the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs.

About the Organization MedExpress opened the doors of its first location in Morgantown, West Virginia in 2001 to create a welcoming, considerate neighborhood medical center.

Since then, MedExpress has grown as part of our commitment to making sure patients in communities across the country have access to high-quality care when they need it. Today, we are uniquely positioned to address two of the largest challenges facing the U.S. healthcare system-access and affordability. By living our values of Genuine. Caring. Friendly® in everything we do, we have the amazing power to improve peoples' lives.

As we work to solve the challenges in health care today, we need individuals who will be brave enough to tackle challenges and seize opportunities. The ability to provide high-quality care and exceed our patients' expectations belongs to each of us-whether you are a physician in our center or part of our IT team in our administrative offices. It is our responsibility to bring it to life for every MedExpress patient.

Together, we can revolutionize health care.

At MedExpress, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:
• Competitive salaries and benefits
• Flexibility and balance
• Development opportunities
• Appreciation and recognition
• Community engagement

Be a part of the team that is redefining the healthcare experience - one patient at a time.
Exempt/Non-Exempt Exempt  
EOE Statement MedExpress strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.  

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