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Title

Eddy's Front Desk Supervisor 

Category NGO Eddys  
Description

ESSENTIAL DUTIES OF THE POSITION:

  • Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates in the daily performance of their duties.
  • Communicates to Hotel Management any guest, associate or guestroom problems.
  • Documents performance information on associates to be used for annual evaluations.
  • Compiles and presents annual evaluations to Hotel associates.
  • Handles all guest requests, concerns, or problems in a prompt and courteous manner.
  • Ensures a maximum level of service and satisfaction is achieved and maintained.
  • Posts charges to guest accounts and processes payment of accounts.
  • Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report.
  • Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the Front Desk and Bell Desk Employees.
  • Maintains adequate staffing levels in the Front Desk and Bell Desk areas, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and associate separations, as needed.
  • Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
  • Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. The peak hours are 1-5pm.
  • Responsible for maintaining a consistent, regular attendance record.
  • Is knowledgeable (cross- trained) in other positions within the Hotel.
  • Responsible for inventory front desk essential supplies.
  • All other duties as assigned.
 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
  • Six (6) months experience in a Hotel required.
  • Six (6) months progressive supervisory experience required,
  • Or six (6) months Hotel rooms controller experience required.
  • Or successful completion of a related company approved development placement program.
  • #HPIndeed
 
Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Eddy's Front Desk Supervisor  
Division Eddys Resort  
Close Date  

This position is currently accepting applications.

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