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Online Membership Services Associate 


Position Objectives:

• To monitor and maintain online income to ensure a high degree of accuracy of records about PETA donors
• To act as the primary contact for PETA's online donors

Primary Responsibilities and Duties:

• Provide PETA members with excellent service through e-mail correspondence and on the telephone
• Review and respond to all credit card disputes
• Process refunds and data base reversals for disputed charges
• Monitor online gift fraud reports and process refunds in an effort to lower disputes
• Reviews and updates file maintenance from the 'Bad address report'.
• Reviews and notes discrepancies from the 'possible duplicate charges' report
• Act as backup for daily deposit caging
• Retrieves and processes record updates from KT Productions and Catalog Choice FTP sites
• Track, respond to and process all payment processor disputes
• Assist with online gift refunds including staff/vendor test gifts
• Perform any other duties assigned by the supervisor

Position Requirements

• High school diploma or GED
• Minimum of one year of data entry experience
• Demonstrated exceptional written and verbal communication skills
• Demonstrated exceptional organizational skills and meticulous attention to detail
• Proven ability to handle numerous projects simultaneously
• Demonstrated ability to work independently
• Knowledge of animal rights issues and current PETA campaigns
• Ability to lift and carry up to 20 lbs. up and down stairs
• Commitment to the objectives of the organization

Full-Time/Part-Time Full-Time  
Division PETA Foundation  
Location PETA Foundation - Norfolk, VA  

This position is currently not accepting applications.

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