ESSENTIAL QUALIFICATIONS: EDUCATION: High School or GED EXPERIENCE: 1-3 years in a customer service focused environment. 1-3 years of experience with persons with other disabilities, preferred. ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion. OTHER: Ability to work on an on-call basis and report on short notice; if hired for on call position. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others. EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD. ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES: COMMUNICATION: Ability to communicate clearly and effectively via oral or written means. Ability to present a friendly and positive demeanor to residents and children served, staff and others, i.e. CPS workers, facility guests. COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations. COMPUTER: Basic computer knowledge. Prefer experience with Word and Outlook 40 WPM, 90% accuracy. DECISION MAKING: Ability to quickly analyze a situation and determine if On Call Staff, EMS or police need to be called. NEGOTIATION: Ability to talk clients through a crisis and make community referral as needed. Ability to resolve conflict between residents. TECHNICAL: CPR and First Aid; will train. TRAINING REQUIREMENTS: Orientation: 5 hours On-the-Job: Cultural Competency, working with persons with disabilities, crisis interventions MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Multi-line telephone, computer, ten key calculator, printers, copiers, faxes. Security camera. PHYSICAL REQUIREMENTS: Mobility requirements vary per shift. Daytime and evening shifts are very mobile. Overnight shifts are more sedentary. WORKING CONDITIONS: Indoors: 90 % -Office and residential environment; normal noise level. Outdoors: 10 % - All weather conditions and variable temperatures. RELATION TO OTHER JOBS: REPORTS TO: Housing Manager SUPERVISES: n/a Disclaimer: Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time, for any reason. |