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Inflight Support Coordinator 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.

We are committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email
About the Organization We're proud to be an international airline providing tailored passenger charter services to a worldwide customer base. From our start in 1993, we built our airline on reliability - in our exceptional fleet, in our precise operations and, most of all, in our people. Wherever duty calls. Wherever opportunities arise. Wherever minutes count or adventure awaits. Omni Air International is there.

Our proven reputation for safety, reliability and flexibility comes from years of delivering on promises, the world over.  
Location DFW or base as assigned by the Director of Inflight  
Pay $47,500/year  


The Inflight Support Coordinator (ISC) exercises supervisory responsibility for the Inflight Services personnel assigned to the Base where the position is located. The position reports to and is administratively and operationally accountable to the Manager of Inflight Services, Regulatory Compliance, and Quality. In the absence of the Inflight Support Coordinator, the duties and responsibilities of the position shall be assumed by the Manager of Inflight Services, Regulatory Compliance, and Quality who may retain or delegate these actions. Duties shall include, but are not limited to the following:

• Administratively supervise assigned Flight Attendants and Pursers;

• Provide support and counsel to Flight Attendants and Pursers;

• Establish and maintain a regular means of communication with Flight Attendants and Pursers;

• Track all online transmittals to ensure that revisions have been inserted in timely fashion and compare with reports generated from the Technical Publications Department;

• Conduct Inflight observation, evaluation, and/or training to include Flight Attendant Check Rides, Purser Check Rides, Initial Operating Experience (IOE), and assist with any other training related duties as may be necessary;

• Conduct Inflight Quality Assurance Program (IQAP) audits;

• Ensure proper documentation of Flight Attendant Check Rides, Purser Check Rides, and Initial Operating Experience (IOE);

• Distribute Flight Attendant Briefings, Memos, Must-Reads, Bulletins, e-mails, and other communication to ensure Flight Attendants remain knowledgeable of the laws, regulations, rules, guidelines and other information that is relevant in the performance of duties;

• Ensure compliance with all internal standards, policies and procedures;

• Ensure compliance with the laws, regulations and procedures of those States in which operations are conducted;

• Ensure compliance with all authorities that have jurisdiction over operations that are conducted over the high seas or within a foreign country;

• Directly observe Inflight Cabin Operations on a regular basis, including “Meet and Greet” flights;

• Review all Purser Reports and follow-up on pertinent issues;

• Issue Flight Attendant Crew Member Miscellaneous Reports (CMMR), Performance Correction Plans (PCP), and/or Performance Correction Notices (PCN) and ensure fair and appropriate discipline as outlined in the Flight Attendant Policies and Procedures Handbook;

• Create, maintain and secure a confidential activity file for Flight Attendants and Pursers which contains personal contact information, communication records, transmittal records, expense reports, and any disciplinary actions documentation;

• Create, coordinate and execute personal administrative schedule and operational schedule based on requirements set forth by the Director of Inflight and Communications;

• Restock Purser paperwork, demo kits, and other items as needed;

• Ensure aircraft Flight Attendant Manual has current revision;

• Recruit and/or interview Flight Attendant personnel;

• Coordinate and develop Flight Attendant Recognition Programs with Manager of Inflight Services, Regulatory Compliance, and Quality;

• Ensure Flight Attendants have all of the required items to properly perform duties and responsibilities, including uniforms, manuals, passports, and equipment; and

• Serve as a Flight Attendant or Purser when required.

When selected by the Manager of Inflight Services, Regulatory Compliance, and Quality and trained in compliance with the Operations Training Manual, the Inflight Support Coordinator is also responsible and has the authority to:

• Conduct Inflight Training for Flight Attendants to include all phases of Initial, Recurrent, Requalification, Differences, Transition, and any other training functions required in accordance with the OAI Operations Training Manual;

• Comprehensively responsible for the body of knowledge and skills required to competently perform and maintain the skills required for ALL aspects of Inflight Training, to include, but not limited to: Basic Indoctrination, Recurrent, Transition, and Equipment Familiarization, Emergency Procedures and Equipment Training, Security, Hazmat, CRM, CPR, and First Aid, Fire-Fighting, and any other portions of a particular required curriculum;

• Uphold policies and procedures set forth by the company and FAA;

• Ensure proper documentation of Inflight Training in accordance with all Federal Aviation Regulations;

• Assist in the development of Inflight training materials as directed;

• Ensure Flight Attendant compliance with all internal standards, policies, and procedures of the Organization;

• Remain in full compliance with training and currency requirements of the Flight Attendant Position;

• Supports and recommends to the Manager of Inflight Services, Regulatory Compliance, and Quality any additional training or administrative assignments; and,

• Evaluate trainees during Training and recommend additional instruction or separation from the program.

Position Requirements


  • Successful completion of Omni Air International’s Flight Attendant Training;
  • Prior supervisory and/or classroom instruction experience preferred;
  • Strong interpersonal skills and positive attitude;
  • Excellent written and verbal communication skills;
  • Outstanding attendance and dependability history;
  • Preferably served as Purser at OAI;
  • Demonstrated leadership qualities and experience; and,
  • Thorough understanding of the OAI Flight Attendant Manual and Inflight related manuals.
  • One year of OAI flight attendant experience or equivalent Inflight management experience required;
  • Must pass a 10-year Background check including a FAA required fingerprint-based criminal history records check


  • High school diploma or GED


  • Stand – 5%
  • Walk – 5%
  • Sit – 90%
  • Travel - %
  • Lift- - Up to 50 lbs


  • Must have ability to apply common sense in understanding and dealing with the flying public displaying conduct that is diplomatic and professional at all times
  • Must be aware of, and able to recognize and respond to, a variety of situations to include: emergency, medical, and security-related
  • Ability to understand, remember, and apply oral and written instructions or other information
  • Ability to communicate effectively so to be understood
  • Appropriately respond and provide appropriate leadership during emergency/stressful situations and/or in handling disruptive customers
  • Ability to work independently and collaborate effectively as a team member
  • Must be able to identify and resolve problems in a timely manner
  • Ability to make quick decisions which impact the department’s credibility, and services reacting in a positive manner during unexpected and/or serious situations
  • Ability to complete routine forms, use existing form letters and/or conduct routine oral communication


Category Inflight  
Benefits Medical, Dental, Vision, 401K, Paid Vacation & Sick Time, Company Paid Life Insurance, Company Paid Accidental Death & Dismemberment Insurance, Flexible Spending and EAP  
Open Date 9/18/2019  

This position is currently not accepting applications.

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