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Puppy Program Administrative Assistant 

About the Organization Founded in 1975, Canine Companions for Independence is a non-profit organization that enhances the lives of people with disabilities by providing highly trained assistance dogs and ongoing support to ensure quality partnerships. Headquartered in Santa Rosa, CA, Canine Companions is the largest non-profit provider of assistance dogs, and is recognized worldwide for the excellence of its dogs, and the quality and longevity of the matches it makes between dogs and people. The result is a life full of increased independence and loving companionship.  
Location North Central Regional Center - Delaware, Ohio  
Full-Time/Part-Time Full-Time  
About the Region

Canine Companions for Independence North Central Region has been enhancing the lives of children, adults and veterans with disabilities since 1987. The North Central Regional Training Center, located just outside of Columbus in Delaware, OH, opened its doors in 1990 and serves 13 and a half states: everything west of Pittsburgh, Ohio, Kentucky, Michigan, Indiana, Illinois, Wisconsin, Missouri, Iowa, Minnesota, Kansas, Nebraska, North Dakota and South Dakota. The North Central Region also serves our graduate teams living in eastern Canada.


Schedule Information

8:30-5:30, M-F


Salary Range Salary DOE. Canine Companions for Independence offers benefits including Med., Dental, Vision, 403b w/ match, Life Insurance, and various disability long term care benefits.  


This position provides timely clerical, administrative and organizational support to the puppy program with a high degree of accuracy, responsiveness and discretion.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed:

  • PUPPY RAISER COORDINATION: Assist puppy program manager with the maintenance of prospective and current puppy raiser lists and puppy availability. Review puppy raiser applications, schedule phone interviews and site visits. Assist with the processing of confirmation of acceptance or denial letters to prospective puppy raisers.
  • PUPPY PROGRAM MATERIALS: Assist with the ordering, updating, assembly and administration of puppy raising manuals, related printed matter and collateral supplies.
  • PUPPY RAISER ORIENTATION: Assist with arrangements for puppy placements with puppy raisers, conducting puppy raiser orientations, shipping arrangements, creating puppy raiser contracts, orientation folders, manuals, and other orientation related needs.
  • PUPPY RAISER MEETINGS: Assist with orientation of puppy raisers including setting up and confirming meeting places and times, organization of matriculation, puppy raiser workshops and other similar events.
  • PUPPY MATRICULATION: Update, prepare and distribute turn-in packets and related correspondence to puppy raisers of matriculating dogs. Monitor and coordinate the return of all materials from puppy raisers prior to matriculation. Assist the puppy program manager at graduation, turn-in including puppy raiser reception, check-in, photos and tours.
  • RELEASE DOG PROGRAM: Assist with the preparation of release dog contracts, notification of puppy raiser of released dog, adoption back to puppy raiser or hand off to release dog coordinator to process through released dog waiting list.
  • ADMINISTRATIVE SUPPORT: Provide administrative support to puppy program manager.

Review, update and maintain puppy raiser applicant files, maintain puppy program data entry: enter data for puppy placements, prepare reports, and prepare letters or other correspondence to volunteer puppy raisers.

  • PROGRAM SUPPORT: Provide administrative support or other assistance within program to assist with data base, documents, special events or projects.
  • PUPPY RAISER CLASSES: This position may involve teaching puppy classes and assisting with puppy raiser follow-up.
  • Provide quality customer service to volunteers in order to increase retention of volunteers.
  • Assist with requests from veterinary clinic or kennel to puppy raisers.
  • Assist with distribution of puppy program information to regional and national development staff as needed for graduation and other events.
  • Be accountable not only for direct responsibilities outlined in this job description but also to serve fellow staff and other constituents with whom position interacts. Ensure actions and communications are honest and transparent.
Position Requirements


  • Able to perform several tasks concurrently, time management and organizational skills.
  • Able to compose and transcribe letters using word-processing and mail merge.
  • Able to complete necessary paperwork and meet deadlines with attention to small details.
  • Familiarity with Microsoft office (word, excel), Adobe and other business software.
  • Professional work ethic and ability to communicate with a calm demeanor under emotional circumstances
  • Public speaking and ability to lead and direct others.
  • Knowledge of puppy behavior and basic training.0

EXPERIENCE: One year previous administrative or office experience preferred

EDUCATION: High school graduate, GED or equivalent required

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


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