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Director of Risk & Safety Management 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Administration  

General Summary:

The Director of Risk & Safety Management role is focused on designing, implementing, and maintaining risk and safety management processes for the organization. This includes policy development, process review, policy archiving, employee training and investigations. The Director of Risk & Safety Management is also responsible for generating and compiling reports based on his/her findings and tracking a schedule of audits, inspections, and certifications. This individual will apply proven communication, analytical, and leadership skills to maximize safety and minimize loss for the organization. The Director of Risk & Safety Management reports to the Chief Financial Officer and works in coordination with the Vice President of Human Resources for Workers’ Compensation compliance and investigative needs.

Essential Functions:

Primary Function:

  • Proactively identify business risks, evaluate alternative solutions, and translate solutions into actionable policies, processes and physical upgrades;
  • Responsible for interfacing with guests regarding guest liability incidents and managing associated claims in coordination with CFO;
  • Lead corporate-wide safety committee to meet result-oriented goals and objectives;
  • Ensure corporate compliance with federal, state, and local regulations including operating procedures, ADA, OSHA, and other regulatory standards. Primary contact for regulatory inspectors with the exception of USDA;
  • Work with business partners from various zoo departments to develop, maintain, and implement operating policies;
  • Collaborate with business partners to review facility plans and project designs;
  • Communicate with executives, department managers, and regulators regarding all matters of risk management and proactively seek and develop solutions;
  • Respond to safety or environmental concerns for the purpose of investigating and/or recommending remedial actions. Primary contact for property damage and liability claims;
  • Track and documents schedules of inspections, certifications, licenses, and operating permits;
  • Facilitate safety training for all new hires and all Zoo operating functions, either directly or via third party;
  • Work with Human Resources Department to ensure workers’ compensation compliance and provide investigative resource for incident reporting and other investigative needs;
  • Ensure all safety manuals, programs, policies, and practices are current and meet the needs of the organization;
  • Perform other duties as assigned; and,
  • Adhere to all policies and procedures of the Zoo.

Communication (Internal and External):

  • Develop and conduct training programs and activities for Zoo employees to educate and enforce safety protocols; and,
  • Recommend and implement new techniques and methods and resolve critical problems resulting from unique, changing work processes, hazardous human-animal and human-machine relationships, and multiple work functions including maintenance and repair shops.

Management of Resources (financial, human resources, facilities):

  • Maintains accurate and up-to-date MSDS records, fire extinguisher records, personal protective equipment (PPE), safety training etc. and ensures that all Zoo areas are properly equipped with appropriate safety information, signage, and equipment.
Position Requirements

Minimum Qualifications:


  • Bachelor’s degree in safety sciences, health sciences, insurance, or related discipline required. Post-Baccaulerate program or Master’s degree preferred;
  • Professional designation and/ or active certifications in Safety or Risk Management, such as Certified Safety Professional; Certified Risk and Compliance Management Professional, or Certified Risk Management Professional.


  • Three to five years of leadership experience in risk and/or safety management;
  • Two to three years experience as direct manager of a team of personnel;
  • Experience in a zoological, amusement, hospital or campus setting strongly preferred;
  • Comprehensive expert knowledge of safety and occupational health management principles, practices, and procedures and the wide range of laws, regulations and precedent decisions applicable to the Zoo’s unique functions and facilities;
  • Knowledge of practical engineering methods and techniques, sufficient to evaluate and resolve occupational safety problems where standard methods area not readily available;
  • Comprehensive knowledge of data management techniques to evaluate and analyze information relative to the occupational safety and health program, recognize trends and apply the resultant analysis to the planning and implementation of the safety program and to recommend substantial and innovative courses of action to correct the adverse conditions indicated; and,
  • Comprehensive knowledge and skills sufficient to serve as and be recognized as a technical authority and make significant decisions and program recommendations, changes, or alternative view and innovative courses of managerial action and modification of existing occupational safety and health management techniques critical to the resolution of unique problems in these areas of the Zoo.

Traits Desirable:

  • Ability to develop plans and implement short and long range goals;
  • Ability to plan, organize, and adapt within a changing environment, requiring simultaneous management of multiple tasks;
  • Skill in examining and re-engineering procedures, and developing and implementing new procedures;
  • Ability to investigate and analyze information, document findings, recommend and implement solutions;
  • Ability to foster a cooperative work environment;
  • Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments;
  • Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds;
  • Ability to communicate effectively both written and orally;
  • Strong interpersonal skills;
  • Ability to build relationships and internal and external clients;
  • Have the desire to educate and inform employees;
  • Ability to accept direction; and,
  • Strong team player.


  • Must be able to operate a variety of machines and equipment including computer, telephone, radio, golf cart, hand tools, animal restraint and capture devices, gardening/carpentry tools and machinery, scales, etc.

Working Conditions:

  • Must be able to exert up to 50 pounds of force occasionally, 25 pounds frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Physical demands are in excess of those for sedentary work; must be able to remain on feet for periods of time, stoop, kneel, crouch, crawl, push, pull, climb, balance;
  • Must be able to travel large areas of the Zoo as needed;
  • Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
  • Must be able to lift and/or carry weights of up to 50 pounds and climb a ladder;
  • TB test and physical required;
  • Must be able to work a flexible schedule to include weekends, holidays, and special events; and,
  • Exposure to zoonotic diseases and risk of animal attack.


The statements above are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Therefore, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Director of Risk & Safety Management  
Exempt/Non-Exempt Exempt  
Open Date 2/21/2020  
Location The Maryland Zoo in Baltimore  
About the Organization Founded in 1876, The Maryland Zoo in Baltimore is the third oldest zoo in the United States and is internationally known for its contributions in conservation and research. More than 1,500 animals are represented in the Zoo's varied natural habitat exhibits in areas such as Polar Bear Watch, the Maryland Wilderness, African Journey and the award-winning Children's Zoo. Situated in Druid Hill Park near downtown Baltimore, the Zoo is accredited by the Association of Zoos & Aquariums. For more information, visit  

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