Be the primary interface for customers. Is responsible for a select group of accounts with responsibility for properly setting up and welcoming them, ensuring proper and timely communications are in place, and timely resolution of issues. Acts as the liaison between Customers and our labs, Technical Sales Managers and other functions as needed and assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function.
Three (3) plus years experience in a Customer Service food or beverage industry with a BS/BA degree or equivalent work experience will be considered. A general knowledge of food testing methods or scientific process obtained from a degree in Food Science, Microbiology, Chemistry or direct relevant laboratory experience is preferred to provide support to the clients of the company. The incumbent must be able to communicate information related to testing methods and results to clients. A general knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client. Some exposure to food processing or quality assurance is beneficial in this role. General knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience. Interpersonal skills are required for this position in order to build and maintain relationships within the organization and with external clients. This position requires exceptional, verbal and written communication skills to interact with clients and colleagues. Multi tasking, prioritization, superior follow up skills and attention to detail are also required for success in this role.
This position is currently not accepting applications.
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