As a Customer Care Representative you will be the primary interface for our customers. You will be responsible for assisting with our Key accounts with responsibility for maintaining support during the absence of the scheduled Key Account CCR. This includes ensuring proper and timely communications are in place, the timely resolution of issues. Key accounts typically will have multiple locations and contact people. You will serve as the single point of contact for customer care. You will also act as the liaison between Customers and our labs, Technical Sales Managers, Key Account Managers and other functions as needed. You will assist in identifying new opportunities with existing customers and ensure new leads are properly routed to the Sales function. You will also be responsible for ensuring the sales teams is advised of troubled areas and proactively discuss and strategize to bring the account into good standing. Serving the unique needs of each account is critical to our overall success in growing the business.
This position is currently not accepting applications.
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